Summary
Overview
Work History
Education
Skills
Timeline
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David Norales

Summary

Skilled Dual Rate Supervisor with background in managing operations and staff across diverse industries. Notable strengths include ability to lead teams, resolve conflicts, and improve operational efficiency. Demonstrated success in fostering employee engagement and enhancing customer satisfaction.

Overview

6
6
years of professional experience

Work History

Table Games Dealer

Circa Resorts
Las Vegas, Nevada
10.2020 - Current
  • Conduct gambling games such as dice, roulette, or cards following all applicable rules and regulations
  • Assisted new players with understanding the game rules and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Poker Dealer

Horseshoe Casino
Las Vegas, Nevada
05.2019 - 07.2024
  • Inspect cards and equipment to be used in games to ensure that they are in good condition
  • Answer questions about game rules and casino policies
  • Apply rule variations to different poker games, in which players bet on the value of their hands

Poker Dealer

Wynn Resorts
Las Vegas, Nevada
04.2022 - 05.2024
  • Dealing different poker games as in Hold’em, Omaha, 7-card stud, and Draw games.
  • Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
  • Resolved customer issues in a professional manner.

Dual Rate Table Games Supervisor

Palace Station Hotel & Casino
Las Vegas, Nevada
09.2022 - 05.2023
  • Monitored assigned table games for adherence to departmental policies, procedures, and regulations.
  • Observed gamblers' behavior for signs of cheating and notified security staff.
  • Analyzed financial data associated with table game operations.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.

Poker Dealer

The Orleans Hotel & Casino
Las Vegas, Nevada
02.2022 - 04.2022
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Followed standard procedures for opening and closing tables.

Table Games Dealer

Fiesta Rancho
Las Vegas, NV
12.2018 - 03.2020
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Observed gamblers to identify marking, switching and counting cards.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.

Education

High School Diploma -

Desert Rose
Las Vegas, NV
10.2011

Skills

  • Exceptional leadership
  • Excellent customer service
  • Strong mathematical skills
  • Computer and Microsoft office skills
  • Multitasking Abilities
  • Analytical skills

Timeline

Dual Rate Table Games Supervisor

Palace Station Hotel & Casino
09.2022 - 05.2023

Poker Dealer

Wynn Resorts
04.2022 - 05.2024

Poker Dealer

The Orleans Hotel & Casino
02.2022 - 04.2022

Table Games Dealer

Circa Resorts
10.2020 - Current

Poker Dealer

Horseshoe Casino
05.2019 - 07.2024

Table Games Dealer

Fiesta Rancho
12.2018 - 03.2020

High School Diploma -

Desert Rose
David Norales