Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Noto

Orlando,FL

Summary

Dynamic Maintenance Supervisor at GPC Maintenance Systems with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring staff while implementing efficient workflows. Leveraged decision-making and negotiation skills to resolve issues effectively, ensuring seamless operations and improved service.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

34
34
years of professional experience

Work History

Maintenance Supervisor

GPC Maintenance Systems
11.2010 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Supervised 6-10 employees and scheduled shifts.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Pharmaceutical Delivery Courier

Delivery Specialists Inc. (D.S.I.)
10.2007 - 10.2010
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
  • Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
  • Verified package information to check for accuracy and completeness.
  • Managed delivery route for optimal use of time and fuel.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Combination Driver

Yellow Freight
09.1997 - 12.2007
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Combination Driver/Alternate Shop Steward

CF Motorfreight
06.1994 - 06.2000
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Attended and documented disciplinary hearings involving union members and employer, offering solutions between labor and management.

Sailor/Petty Officer

United States Navy, USN
12.1990 - 06.1994
  • Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs.
  • Collaborated with diverse teams of sailors from various departments to ensure cohesive execution of operations on a daily basis.
  • Increased operational readiness through thorough training exercises and drills for emergency situations.
  • Safeguarded sensitive information related to mission objectives by adhering to strict confidentiality protocols within the chain of command.
  • Upheld the highest standards of professionalism while serving as a representative of the United States Navy.
  • Mentored and supervised as many as 30 personnel within my department, providing positive guidance for professional and personal development.
  • Actively participated in community outreach initiatives, bolstering public relations efforts between military personnel and local populations.
  • Strengthened team morale through open communication channels, promoting an inclusive work environment that fostered collaboration among diverse members.
  • Increased morale, organizing team-building activities that fostered strong sense of unity and purpose among crew members.
  • Fostered culture of continuous improvement, encouraging feedback and suggestions from all team members.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Coordinated activities of subordinate personnel to support mission success.

Education

J.D. - Law

Barry University
Miami, FL
06-2013

Master of Science - Management

Troy State University
Troy, AL
05-2008

Bachelor of Science - Legal Studies

University of Central Florida
Orlando, FL
06-2002

Bachelor of Arts - Criminal Justice

Columbia College of Missouri
Columbia, MO
06-1996

Associate of Arts - Letters

Diablo Valley College
Pleasant Hill, CA
05-1988

Skills

  • Training and mentoring
  • Staff management
  • Customer service
  • Decision-making
  • Expectation setting
  • Negotiation
  • Multitasking

Timeline

Maintenance Supervisor

GPC Maintenance Systems
11.2010 - Current

Pharmaceutical Delivery Courier

Delivery Specialists Inc. (D.S.I.)
10.2007 - 10.2010

Combination Driver

Yellow Freight
09.1997 - 12.2007

Combination Driver/Alternate Shop Steward

CF Motorfreight
06.1994 - 06.2000

Sailor/Petty Officer

United States Navy, USN
12.1990 - 06.1994

J.D. - Law

Barry University

Master of Science - Management

Troy State University

Bachelor of Science - Legal Studies

University of Central Florida

Bachelor of Arts - Criminal Justice

Columbia College of Missouri

Associate of Arts - Letters

Diablo Valley College

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