Open To Work
David Novy
Lincoln,NE
Work Preference
Summary
Results-driven Service Advisor specializing in customer service and problem resolution. Enhances customer satisfaction by streamlining service operations and fostering effective communication. Leverages strong collaboration skills to engage customers and support repeat business.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Service Advisor
Schworer Volkswagen
Lincoln, Nebraska
07.2025 - 03.2026
- Greeted customers and assessed service needs at Schworer Volkswagen.
- Provided accurate information on vehicle maintenance and repair options.
- Scheduled service appointments while managing efficient customer follow-ups.
- Prepared necessary paperwork for vehicle services to assist technicians.
- Collaborated with team members to ensure smooth service operations daily.
- Communicated service recommendations clearly to enhance customer understanding.
- Resolved customer inquiries and concerns promptly, enhancing customer satisfaction.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Verified completed service orders for compliance with dealership standards, ensuring high-quality service delivery.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Identified opportunities to upsell products and services during customer interactions.
- Participated in ongoing training activities related to automotive technology advancements.
- Cultivated strong customer relationships to drive repeat business and foster loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Parts Manager
Anderson Mazda
Lincoln, Nebraska
06.2020 - 05.2025
- Managed inventory levels for automotive parts and accessories.
- Oversaw parts department operations and workflow efficiency.
- Managed daily operations of parts program to enhance efficiency to improve sales and inventory management.
- Developed and implemented strategies for optimizing stock levels, reducing waste, and improving turnover.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Ensured inventory accuracy through regular stock counts and reconciliation of discrepancies, supporting operational efficiency.
- Coordinated supplier relationships to secure timely delivery of parts, enhancing service levels.
- Collaborated with other departments to ensure timely deliveries.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Trained staff on inventory management systems and procedures.
- Resolved customer inquiries related to part availability or quality issues.
- Led a team of parts department employees, providing training and performance evaluations.
Parts Specialist
Husker Auto Group
Lincoln, Nebraska
08.2011 - 03.2020
- Assisted customers in identifying and ordering specific parts.
- Resolved customer inquiries about product availability and specifications, enhancing customer satisfaction and retention.
- Assisted retail, wholesale, and service customers with selecting optimal parts for different needs.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Collaborated with service technicians to source required components.
- Coordinated with vendors to ensure timely delivery of supplies.
- Managed vendor relationships to ensure accurate and timely order fulfillment, supporting smooth operational workflow.
- Created purchase orders for new parts based on vendor requests.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Handled product returns to maintain accurate inventory levels and customer satisfaction., exchanges, and refunds in a timely manner.
- Identified and addressed potential issues with defective or damaged parts, preventing customer dissatisfaction.
- Maintained accurate records of all inventory transactions in the computer system.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Organized and labeled parts to ensure easy identification and retrieval.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
Education
High School Diploma -
State of Nebraska
Nebraska11-1992
Skills
- Cost estimation
- Cost analysis
- Appointment scheduling
- Customer service
- Problem resolution
- Effective communication
- Team collaboration
- Training participation
- Strong work ethic
Certification
- Certified Volkswagen Service Advisor
- Gm,Ford,Mazda,Mercedes Parts Certified
Timeline
Service Advisor
Schworer Volkswagen
07.2025 - 03.2026
Parts Manager
Anderson Mazda
06.2020 - 05.2025
Parts Specialist
Husker Auto Group
08.2011 - 03.2020
High School Diploma -
State of Nebraska