Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Wheelchair Lead
ABM Ibdustries
East Elmhurst, New York
02.2025 - Current
Communicated with gate agents to coordinate assistance boarding.
Helped customers enter airplane, locate seat and stow luggage.
Collaborated with team members to coordinate timely service for arriving flights.
Wheelchair Agent
ABM Industries
East Elmhurst, NY
09.2023 - 02.2025
Backed wheelchairs down jetways to safely overcome decline of ramp.
Aided customers with TSA checkpoint screenings.
Transported individuals requesting wheelchair service to and from desired locations.
Member Services Team Member
BJs Wholesale Club
Valley Strean, NY
Answered member questions about products and services.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Helped members resolve account problems and navigate internal systems to handle routine needs.