Henry Charles
ERMC Aviation LLC
Hempstead,NY
8
years of professional experience
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset, with special-needs services. Committed to making meaningful contributions and advancing organizational goals.
Work History
Wheelchair Lead
2 Years 4 Months- Coordinated wheelchair agent assignments and monitored task completion to maintain safe transportation standards for passengers.
- Provided hands-on wheelchair assistance and led day-to-day coordination for wheelchair-related tasks as lead agent.
- Handled safe passenger lifts up/downstairs of aircraft and transfers into/out of wheelchairs to support safe mobility and aircraft access..
- Uses Avtech system to report pick-up and drop-off of special needs passengers.
- Provided clear guidance on special-needs services to gate agent and other personnel for passengers requiring assistance.
Shift Supervisor
2 Years 6 Months- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented inventory management procedures, reducing stock discrepancies.
Administrative Assistant
11 Months- Assisted with preparing meeting materials and distributing documents before scheduled appointments.
- Filed insurance-related paperwork in appropriate folders and maintained orderly records for reference.
- Organized desk files and reference materials to keep frequently used documents easy to find.
Parking Attendant
2 Years- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Take numbered tags from customers, locate vehicles, and deliver vehicles
- Managed daily operations to ensure efficient vehicle flow and minimize congestion.
- Contributed to team meetings with insights for improving parking services and customer experience.
Macy's Sales Associate
2 Years 2 Months- Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishments.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Trained new sales associates on product knowledge and effective sales techniques.
Education
High School Diploma
- Liberal Arts
Skills
Customer service
Organizational skills
Administrative experience
Sales technique
Microsoft Office/Word
Team supervision
Training and mentoring
Staff management
Software experience
Timeline
Wheelchair Lead
ERMC Aviation LLC
07.2024 - CurrentRead More
Shift Supervisor
Bed Bath & Beyond
05.2022 - 11.2024Read More
Administrative Assistant
New York Insurance
06.2021 - 05.2022Read More
Parking Attendant
Sp plus
04.2019 - 04.2021Read More
Macy's Sales Associate
Finish Line
07.2018 - 09.2020Read More
Clara Barton High school
High School Diploma
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Medgar Evers College
from Liberal Arts
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