David Ortiz
TAMPA,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Installation and Service Technician
Cosmic Design
07.2022 - 07.2023
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
Service professional
- With knowledge of service delivery and proven multitasking abilities
- Committed to maintaining professional relationships to increase profitability and drive business results
- Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support
- Proficient in customer service best practices and related options
- Effectively drives revenue with skilled promotional and problem-solving abilities
- Talented Technical Support Representative with gift for understanding needs of both business and home users
- Versed in troubleshooting and desktop support on Windows, Linux and Mac systems
- Proven skill in resolving problems quickly on first call.
Elite Home Renovations
01.2020
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands
- Hired and oversaw subcontractors to meet project needs
- Consulted with customers to assess needs and propose optimal solutions
- Educated staff on organizational mission and goals to help employees achieve success.
FIELD COORDINATOR
Tampa Bay Club Sports
01.2019 - 10.2021
- Daily tasks include setting up sports fields, as well as coordinating the soccer department league
- As well as checking in players and collecting score cards at the end of the games
- Bradley: (727)597-9266
SALES REPRESENTATIVE
Exol Inc
07.2015 - 09.2019
- Daily tasks include checking and maintaining inventory, as well as attending to customers and their requests
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Organized sales paperwork, presented proposals and finalized contracts
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Josh Barillas (813)335-0066
CUSTOMER SERVICE REPRESENTATIVE
Luis Dick
01.2014 - 12.2014
- (813)401-2444, 24/7 Call Center, Guatemala City, Guatemala
- Daily tasks included answering calls in a high-volume call center resolving and answering any concerns or questions the customer had
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Instituto Privado La Purisima Managua
Skills
- Building Customer Trust and
- Loyalty
- Calm and Professional Under
- Pressure
- Multitasking and Prioritization
- Friendly and Patient
- Collaborative Team Player
- Technical Troubleshooting
- Customer Service Support
- Resolving Problems and Incidents
- Attention to Detail
- Tracking and Documentation
- Software Evaluation
- CERTIFICATIONS Certified GOOGLE IT Technical Support, Google - 02/14/22- Current
- Student
Certification
- Certified Technical Support Fundamentals, Google - January - March 2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Installation and Service Technician
Cosmic Design
07.2022 - 07.2023
Elite Home Renovations
01.2020
FIELD COORDINATOR
Tampa Bay Club Sports
01.2019 - 10.2021
SALES REPRESENTATIVE
Exol Inc
07.2015 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
Luis Dick
01.2014 - 12.2014
Service professional
High School Diploma -
Instituto Privado La Purisima Managua
- Certified Technical Support Fundamentals, Google - January - March 2022
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