David Patterson
Morrisonville,Illinois
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Illinois Department Of Corrections
09.2014 - 12.2023
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Front Desk Security Officer
Universal Security Corp.
09.2013 - 09.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
Salesperson,
George Alarm
02.2011 - 09.2013
- Worked to build relationships with customers and built potential for additional sales.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Associate of Science - Criminal Justice
Lincoln Land Community College
Springfield, IL06.2025
High School Diploma -
Lanphier High School
Springfield, IL06.1999
Skills
- Ethical Standards of Conduct
- File and Record Maintenance
- Reading Comprehension
- Excellent Problem-Solving Skills
- Critical Thinking
- Judgment and Decision-Making
- De-Escalating Conflicts
- Rehabilitation and Counseling
- Maintain Records
- Administration and Management
- Conflict Resolution Skills
- Complex Problem-Solving
Timeline
Correctional Officer
Illinois Department Of Corrections
09.2014 - 12.2023
Front Desk Security Officer
Universal Security Corp.
09.2013 - 09.2014
Salesperson,
George Alarm
02.2011 - 09.2013
Associate of Science - Criminal Justice
Lincoln Land Community College
High School Diploma -
Lanphier High School
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