DAVID PATTERSON Jr
East Cleveland,OH
Summary
Experienced Epic/Cerner Consultant with a diverse background in technical support and operations. Known for resolving issues swiftly and consistently delivering exceptional customer satisfaction. Primary objective is to ensure end users feel comfortable and confident when utilizing the system. Proficient in various areas including ICU, CTVU, MedSurg, Stepdown, and Rehabilitation. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Epic Go-Live Consultant
ManpowerGroup
05.2024 - 06.2024
- Assisted Nurses scan patient wristband
- Assisted Nurses with patient discharge
- Assisted Nurses change interval time on flowsheet
Front End Cashier
Walmart
01.2024 - 05.2024
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Warehouse Worker
Amazon
11.2020 - 07.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cerner Consultant
E4 Services
06.2023 - 06.2023
Epic Go-Live Consultant
MedSys Group
12.2022 - 12.2022
- Assisted nurses with order entry
- Assisted nurses with schedule next appointments
- Helped nurses with telephone encounters
Epic Go-Live Consultant
Staffing As A Mission
10.2022 - 11.2022
- Assisted nurses with blood transfusions
- Help nurses log vitals
- Assisted nurses with patient discharge
- Assisted physicians with entry orders
Epic Go-Live Consultant
MedFIRST
09.2022 - 10.2022
- Help Nurses logging Vitals
- Help Nurses with ordering labs
- Help Nurses placing medication orders
- Help Nurses with no writer
- Help Nurses utilize smart tools- smart text, Smart Phrases
Epic Go-Live Consultant
Pivot Point Consulting
08.2022 - 08.2022
- assisted nurses with blood administration
- assisted nurses with medication reconciliation
- assisted nurses with order entry
Cerner Consultant
06.2022 - 07.2022
- Assisted Physicians with entry order
- Assisted nurses with Navigating through Nursing Narrator, setting up preference list, medications, setting up smart phrases, and note writer.
CONSULTANT
EPIC
03.2022 - 04.2022
- Abstraction (Remote)
- Abstract charts from Cerner to,
- Abstract birth data from L&D
- Abstract patients specific gender
- Abstract 25-30 charts daily
CONSULTANT
EPIC, VCU
11.2021 - 12.2021
- Health
- Assisted Nurses with ordering Labs
- Assisted Nurses with Ordering referrals,
- Assisted with Scanning Methods and Tools
- Assisted with Document Prep and One Touch
- Assisted with Registration Scanning
- Assisted with Faxing Medical Records to the floor
CONSULTANT
EPIC, St. Francis Hospital And Medical Center
08.2021 - 09.2021
- Assisted Nurses with Orders
- Assisted Nurses with Admitting Assisted Nurses with H & P Notes Assisted Nurses with
- Blood Administrating
CONSULTANT
EPIC
06.2021 - 06.2021
- Connecticut Children's
- Assisted Nurses with H & P notes
- Assisted Nurses with creating my list
- Assisted Nurses with overdue Meds
- Assisted Nurses with override pulls
- Assisted Nurses with I/O's
CONSULTANT
EPIC, Children's Hospital
04.2021 - 05.2021
- Of Philadelphia
- Assisted Nurses with Preference list
- Assisted Nurses with notes
- Assisted Nurses with printing labels
CONSULTANT
EPIC, Akron General Medical
02.2021 - 02.2021
- Center
- Assisted Nurses in the GI Lab putting in vitals, hooking up device, time in and time out
- Assisted Nurses with completing same day admit documentation
- Assisted Nurses with printing Lab work, Labels and Releasing orders
- Assisted Nurses with signing the H & P notes
CONSULTANT
EPIC, Wausau Aspirus Hospital
11.2020 - 11.2020
- Assisted Nurses with Navigating through Nursing Narrator, Releasing sign and held orders,medications, and also assisted nurses with editing labs results and setting up preference list
CONSULTANT
EPIC
10.2020 - 10.2020
- Of North Carolina Hospitals
- Assisted Nurses with completing same day admit documentation
- Assisted Nurses with printing Lab work, Labels and Releasing orders
- Assisted Physicians with signing the H & P notes
CONSULTANT
EPIC, University Of Illinois
02.2020 - 02.2020
- Assisted Nurses with orders
- Assisted Nurses with smart phrases
- Assisted Nurses with same day admissions
- Assisted Physicians with Preference list
- Assisted Nurses with Lab Labels
CERNER CONSULTANT
07.2019 - 10.2019
CERNER CONSULTANT
Novant Health
03.2019 - 04.2019
- Trouble Shooting Computers Making sure Prescriptions, Labs and Referrals are printing in the correct printer location.
Education
Associate of Applied Science - Sports Management
Columbus State Community College
05.2026
High School Diploma -
Euclid High School
08.2018
Skills
- Project Implementation
- Software Evaluation
- EPIC Reporting
- Problem Solving
- Customer Service
- Active Listening
- Problem-solving abilities
Certification
Project Implementation Software Evaluation EPIC Reporting Problem Solving
Timeline
Epic Go-Live Consultant
ManpowerGroup
05.2024 - 06.2024
Front End Cashier
Walmart
01.2024 - 05.2024
Cerner Consultant
E4 Services
06.2023 - 06.2023
Epic Go-Live Consultant
MedSys Group
12.2022 - 12.2022
Epic Go-Live Consultant
Staffing As A Mission
10.2022 - 11.2022
Epic Go-Live Consultant
MedFIRST
09.2022 - 10.2022
Epic Go-Live Consultant
Pivot Point Consulting
08.2022 - 08.2022
Cerner Consultant
06.2022 - 07.2022
CONSULTANT
EPIC
03.2022 - 04.2022
CONSULTANT
EPIC, VCU
11.2021 - 12.2021
CONSULTANT
EPIC, St. Francis Hospital And Medical Center
08.2021 - 09.2021
CONSULTANT
EPIC
06.2021 - 06.2021
CONSULTANT
EPIC, Children's Hospital
04.2021 - 05.2021
CONSULTANT
EPIC, Akron General Medical
02.2021 - 02.2021
Warehouse Worker
Amazon
11.2020 - 07.2023
CONSULTANT
EPIC, Wausau Aspirus Hospital
11.2020 - 11.2020
CONSULTANT
EPIC
10.2020 - 10.2020
CONSULTANT
EPIC, University Of Illinois
02.2020 - 02.2020
CERNER CONSULTANT
07.2019 - 10.2019
CERNER CONSULTANT
Novant Health
03.2019 - 04.2019
Associate of Applied Science - Sports Management
Columbus State Community College
High School Diploma -
Euclid High School