Dynamic and versatile professional with over 20 years of experience in Executive Sales, customer service, configuration, and troubleshooting across US-based technology, telecom, and software companies. Strong ability to resolve complex escalations, train teams, and deliver tailored customer solutions.
Overview
29
29
years of professional experience
Work History
Remote Senior Advisor
FMCSA COMPLIANCE DEPARTMENT
Texas
06.2018 - 06.2026
Build confidence with business owners and decision-makers, and uncover their regulatory and compliance needs.
Maintain accurate and up-to-date CRM records to ensure strong pipeline visibility and forecasting.
Stay current on FMSCA products, industry regulations, and compliance trends affecting small businesses.
Translate complex regulatory concepts into clear, compelling conversations for customers.
Managed a remote team in Developing and Getting them set up with Metrics.
Scheduling consultations for solar experienced advisors.
Logging outcomes and moving to the next call.
Supervise small Team { 12 Agents }.
$89,000.00 Plus Incentives
Averaged Sales per Customer $35,000.00
Typical commission per closed deal: ~$2,000–$3,000
Membership Advisor
Dell Computer
Austin, Texas
01.2005 - 09.2010
Membership Advisors are responsible for achieving or exceeding individual sales goals, renewals and ancillary service goals by pre-planning the month with strategic outreach, in-club lead generation and securing member referrals.
Under the management of a General Manager, the support of a Regional Manager and a sales team of 3-4 individuals, Advisors must display, have knowledge of and participate in all the club's services, programs, and products.
Above all, Advisors must have the ability to build rapport and lasting relationships with prospective and current members in order to build a strong referral base and retain members.
Senior Recruiter/Virtual Team
Decades Inc
04.1997 - 03.2004
Promptly corresponded with all applicants and coordinated and conducted interviews.
Education
Bachelor's Degree - Modern Lenguajes (Spanish & English), Electronics
University of Houston
Skills
Technical Support
Troubleshooting
Data Analysis
Reporting
Customer Support
Case Management
Team Mentoring
Training Delivery
Problem Solving
Critical Thinking
Time Management
Multitasking
Oral Communication
Written Communication
Building Customer Loyalty
Languages
English
Spanish
References
Reference available upon request.
Timeline
Remote Senior Advisor
FMCSA COMPLIANCE DEPARTMENT
06.2018 - 06.2026
Senior Solar Specialist
Appointments Today USA
10.2010 - 06.2018
Membership Advisor
Dell Computer
01.2005 - 09.2010
Senior Recruiter/Virtual Team
Decades Inc
04.1997 - 03.2004
Bachelor's Degree - Modern Lenguajes (Spanish & English), Electronics