David Pena
Monrovia,CA
Summary
Seasoned Night Dispatcher with over 10 years experience a proven track record at WattEV and other transportation companies. Adept in leveraging bilingual capabilities and advanced dispatch systems to enhance operational efficiency. Excelled in fostering team collaboration and resolving conflicts, ensuring timely deliveries with a current fleet of 10 vehicles, but have worked with larger. Demonstrated excellence in multitasking and strategic route planning, significantly boosting productivity.
Overview
5
5
years of professional experience
Work History
Night Dispatcher
WattEV
Long Beach, CA
07.2024 - Current
- Scheduled loads according to priority and available equipment.
- Prepared daily work and run schedules.
- Relayed work orders, messages or information
- Dispatched drivers to meet daily delivery needs for company customers.
- Addressed questions, problems or requests for service or equipment.
- Updated records of driver locations, delays, and cancellations.
- Answered customer requests with information about product availability, shipping information and status updates.
- Communicated with customers regarding delivery schedules and order status updates.
- Coordinated daily dispatch operations for a fleet of 10 vehicles, ensuring timely deliveries and pickups.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Scheduled and dispatched workers using radios, telephones, and online chats.
- Updated and maintained databases with current information.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
Night Dispatcher
Next Trucking
Long Beach, CA
09.2022 - 07.2024
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Scheduled loads according to priority and available equipment.
- Prepared daily work and run schedules.
- Relayed work orders, messages or information
- Dispatched drivers to meet daily delivery needs for company customers.
- Addressed questions, problems or requests for service or equipment.
- Updated records of driver locations, delays, and cancellations.
- Answered customer requests with information about product availability, shipping information and status updates.
- Communicated with customers regarding delivery schedules and order status updates.
- Coordinated daily dispatch operations for a fleet of 10 vehicles, ensuring timely deliveries and pickups.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Scheduled and dispatched workers using radios, telephones, and online chats.
- Updated and maintained databases with current information.
Night Dispatcher
American Pacific
Commerce, California
09.2019 - 09.2022
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Scheduled loads according to priority and available equipment.
- Prepared daily work and run schedules.
- Relayed work orders, messages or information
- Dispatched drivers to meet daily delivery needs for company customers.
- Addressed questions, problems or requests for service or equipment.
- Updated records of driver locations, delays, and cancellations.
- Answered customer requests with information about product availability, shipping information and status updates.
- Communicated with customers regarding delivery schedules and order status updates.
- Coordinated daily dispatch operations for a fleet of 10 vehicles, ensuring timely deliveries and pickups.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Scheduled and dispatched workers using radios, telephones, and online chats.
- Updated and maintained databases with current information.
Education
High School Diploma -
Monrovia High School
Monrovia, CA06-2012
Skills
- Bilingual
- I have worked on a variety of different dispatch systems
- Years of experience with all terminals and their websites
- Conflict resolution
- Team collaboration
- Multitasking
Languages
Spanish
Professional
References
References available upon request.
Timeline
Night Dispatcher
WattEV
07.2024 - Current
Night Dispatcher
Next Trucking
09.2022 - 07.2024
Night Dispatcher
American Pacific
09.2019 - 09.2022
High School Diploma -
Monrovia High School
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