David Pendley
Okahumpka,FL
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dealer Sales Representative
Rainbow
11.2023 - Current
- Boosted sales revenue by establishing strong relationships with clients and identifying their specific needs.
- Enhanced customer satisfaction by providing timely product demonstrations and addressing concerns promptly.
- Developed targeted marketing strategies for increasing dealership footprint and overall sales.
- Increased customer referrals through diligent follow-up, attentive service, and personalized communication with past clients.
Lead Walk Through Technician
LA Mesa RV
08.2020 - 11.2023
- Final check on coach prior to delivery to make sure keys, remotes, etc. are accounted for
- Verify customer information is valid
- Request any missing or broken parts be ordered
- Verify that VIN and stock numbers match what’s on paperwork
- Manage customers at delivery check in, taking them to finance then out to the orientation
- Assign customers through Dealer Socket to Orientation Technician
- Communicate with customers through Dealer Socket
- Create and activate manufacture warranties
- Create inventory list of items needing attention on coach prior to delivery and with customers
- Communicate via email, phone, or in person with other departments when needed
- Have the patience and ability to explain detailed information to customers or co-workers until they understand what needs to be learned
- Up sale customers on items they’ll need prior to taking delivery of coach
- Constantly learning new things that pertain to my job so I can share them with customers as needed, and co-workers so they have a better knowledge base about the product we sell.
Lead Route Sales Specialist Relief
Producers Dairy
08.2008 - 12.2019
- Deliver to retail and school facilities in the greater Sacramento area
- Train new drivers
- Ride along route reviews
- Store audits
- Manage multiple accounts on any given route
- Support branch employees
- Review end of day paperwork for all routes
- Process account checks for deposit
- Maintain good customer relationships
- Up sell products to existing customers
- Maintain new and existing customer accounts.
Education
No Degree -
Washoe County School District
Reno, NVNo Degree - Loan Origination
NMLS
California01.2022
AS Degree - Pharmacy Technician
San Joaquin Valley College
02.2005
Skills
- Time management
- Conflict resolution
- Organizational skills
- Goal-oriented
Languages
Spanish
Limited Working
Certification
NMLS 1946890
References
References available upon request.
Timeline
Dealer Sales Representative
Rainbow
11.2023 - Current
Lead Walk Through Technician
LA Mesa RV
08.2020 - 11.2023
Lead Route Sales Specialist Relief
Producers Dairy
08.2008 - 12.2019
No Degree -
Washoe County School District
No Degree - Loan Origination
NMLS
AS Degree - Pharmacy Technician
San Joaquin Valley College