David Perez Valdes
Lakeland,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
Tampa, FL
11.2021 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Upheld privacy and security requirements for customer information.
Warehouse Picker
C&S Wholesale
Plant City, FL
07.2021 - 09.2021
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Accepted, processed and filled orders quickly and accurately.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Assistant Manager
Amazon
Tampa, FL
09.2015 - 06.2021
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Managed and motivated more than 200 employees.
- Handled responsibilities successfully upon department manager's absence.
Education
Associate of Science - Nursing
Keiser University
Lakeland, FL04-2024
Skills
- Multitasking and Prioritization
- Understanding Customer Needs
- Upbeat and Positive Personality
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Customer Service
- Responding to Difficult Customers
- Adaptive Team Player
- Call Center Operations
- Customer Relations
- Problem-Solving Abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Maximus Federal Services
11.2021 - Current
Warehouse Picker
C&S Wholesale
07.2021 - 09.2021
Assistant Manager
Amazon
09.2015 - 06.2021
Associate of Science - Nursing
Keiser University