David Peterson

Visited customer workspace in response to reported problems with desktop computers, network printers, and scanners. Determined course(s) of action to resolve the issue and worked with the customer to accomplish resolution with minimal impact on customer's productivity.

Repaired computer hardware and/or software as needed to resolve the issue(s).

I was the senior technician for the installation of network printers and scanners.

I worked with both Unclassified and Classified computers and networks.

• Moved products from storeroom to floor shelves.
• Operated cash register and bagged customer purchases.
• Received incoming inventory shipments.
• Organized warehouse space for efficient storage of products.
• Loaded and unloaded trucks with hand-trucks and pallet jacks.
• Inspected damaged goods prior to disposal or return to vendor.
• Maintained a clean work area by sweeping, mopping, dusting shelves.
• Assisted customers with product selection inquiries when needed.

• Provided technical support to end users in areas such as hardware and software installation, troubleshooting, and configuration.
• Troubleshot network connectivity problems for both local area networks and wide area networks.
• Installed, configured, maintained, and administered various operating systems such as Windows NT, XP, 7 - 10.
• Configured routers, switches and other networking devices according to company requirements.
• Diagnosed hardware failures on desktops or laptops for repair or replacement.
• Performed troubleshooting on networking and connectivity issues to restore connections and network access.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
• Responded to or escalated tickets based on severity and internal policies governing responses.