Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service, USPS
Portsmouth, RI
02.2020 - 09.2024
Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
Met performance targets consistently through hard work and efficient handling of each stop.
Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
Shift Leader
Clements Marketplace
Portsmouth, RI
09.2018 - 02.2020
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Monitored employee performance to ensure compliance with company policies and procedures.
Assisted in training new employees on shift operations.
Resolved customer complaints promptly and professionally.
Maintained an organized work environment by delegating tasks to staff as needed.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Handled emergency situations with composure and in accordance with company guidelines.
Chefs Clerk
Clements Marketplace
Portsmouth, RI
09.2016 - 09.2018
Processed payments, refunds, and exchanges accurately and efficiently.
Answered phones in a courteous manner while providing excellent customer service.
Managed multiple projects simultaneously while meeting tight deadlines.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Answered multi-line telephone system and routed calls to appropriate personnel.
Education
High School Diploma -
Portsmouth High School
Portsmouth, RI
06-2017
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT
Accounting
Bristol Community College
Fall River, MA
Skills
Technical Support
Technical Troubleshooting
Information Security
TCP/IP protocols
Timeline
Rural Carrier Associate
United States Postal Service, USPS
02.2020 - 09.2024
Shift Leader
Clements Marketplace
09.2018 - 02.2020
Chefs Clerk
Clements Marketplace
09.2016 - 09.2018
High School Diploma -
Portsmouth High School
Bachelor of Science - Cyber Security And Information Assurance