Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Verifying eligibility for benefits for specific services rendered. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Working denials, Appeals and Patient Correspondence. Understanding All Payer Portals. Reviewing Managed Care Matrix for contracted providers. Running Account Receivable Reports and working the Highest Dollar amount. Reviewing pre-certification on procedure code and Per-Operative orders for treatment for a Clean Claim to be processed paid.