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Central Office Installation Technician with 15 years of experience in telecommunications equipment installation, testing, and maintenance. Proven expertise in operating test sets to ensure equipment integrity and compliance. Extensive hands-on experience in copper and fiber cable preparation and termination, including cat5, cat6, and coax cables. Strong problem-solving skills and ability to enhance operational efficiency through proactive maintenance strategies.

Detail-oriented technician skilled in electrical circuit troubleshooting, fiber optic installation, and customer service. Committed to ensuring safety compliance and maintaining equipment, ready to deliver exceptional support and technical solutions.

Proficient in managing complex telecommunications operations, focusing on team leadership and contract negotiation. Exceptional communicator with a talent for training and mentoring, dedicated to improving processes and customer satisfaction. Seasoned Customer Service Technician with proven skills in troubleshooting, repair, and maintenance tasks. Demonstrated ability to handle customer inquiries effectively while maintaining high levels of customer satisfaction. Known for resolving complex technical issues and delivering practical solutions that improve operational efficiency. Committed to providing exceptional service and upholding standards of quality in all tasks undertaken.
Besides my experience in telecommunications, I have degrees in emergency services, hold an EMT license, and am certified in all aspects of the fire service, which allowed me to become a licensed Fire/EMS instructor at Northwood Technical College. I have been on the CWA Union Executive Board and the President of the local for the past 18 years which were elected positions. Adding the fact that I also hold a position on the Wisconsin Political Council, I am well-versed in many factors beneficial to being a manager in our industry. As a union president, I was responsible for 550 members at one time. That work included responsibilities for understanding benefits, budgets, legal issues, and a range of things pertaining to member well-being.

Skilled telecommunications line installer and repairer with solid background in maintaining and repairing various types of voice and data transmission equipment. Possess strong problem-solving abilities, adept at quickly diagnosing issues within complex systems to ensure minimal downtime. Demonstrated capability in managing multiple projects simultaneously, ensuring efficient completion of tasks while maintaining high safety standards. Improved network reliability and customer satisfaction through prompt and thorough service interventions.

David Pomeroy

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Customer Service Technician

Field Technician

Work Center Supervisor HT2

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High School Diploma -

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Customer Service Technician

Field Technician

Work Center Supervisor HT2

High School Diploma -

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