Summary
Overview
Work History
Skills
Certification
Timeline
Generic

David Ponce

Ontario,CA

Summary

Over 10+ years in troubleshooting, repairing, and assembling a wide range of electronic equipment. Strong background in soldering, diagnostics, and providing technical support. Reliable team player with a flexible approach and a track record of meeting project goals. Proficient in hardware and software integration, network setup, and resolving technical issues with a focus on delivering high-quality, dependable solutions

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Technician

Compucell
01.2022 - Current
  • Responsible for troubleshooting, diagnosing, and repairing various electronic devices/PCBs such as PCs, navigation systems, telecommunication devices, etc.
  • Perform soldering/micro soldering jobs ranging from IC, cap, diode replacement to trace/pad repairs among other services. Referencing schematics as necessary
  • Conduct routine maintenance on user equipment and communication devices. Including software resolutions, and physical component replacement/cleaning
  • Assemble custom ordered desktops for clients
  • Maintain and special order inventory required for repair services

Operations Manager

D&R Electronix
02.2019 - 08.2021
  • Performed all duties of Lead Technician
  • Helped manage 4 storefront locations, ensuring inventory availability, RMA orders, and daily tasks were completed by staff
  • Responsible for higher level customer service discrepancies
  • Installed and configured operating systems, applications, and computer hardware
  • Documented and tracked customer and employee inquiries. As well as performed employee reviews
  • Collaborated with management and sales representatives to enhance training materials and resources

Lead Technician/Manager

Service Nerd
01.2014 - 02.2019
  • Managed a team of 6 support specialists, ensuring that all work was completed on time and to a high standard while performing Lead Tech duties
  • Responsible for maintaining inventory
  • Worked in ISO Class 5 portable cleanroom performing LCD screen refurbishment
  • Performed simpler soldering tasks such as USB/IC replacement

Skills

  • Professional in Windows & MacOS/OSX
  • Advanced Electronics Repair Professional
  • Advanced Soldering/Microsoldering Skills
  • Comfortable With Hand and Power Tools

Certification

Currently studying for CCNA

Timeline

Lead Technician

Compucell
01.2022 - Current

Operations Manager

D&R Electronix
02.2019 - 08.2021

Lead Technician/Manager

Service Nerd
01.2014 - 02.2019

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David Ponce