ERIK OLIVER
Lebanon,Tennessee
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
20
20
years of professional experience
Work History
Lead Technician
FIRST DEFENSE SECURITY
NASHVILLE, TN
10.2024 - Current
- Led installation of advanced security systems, ensuring compliance with industry standards.
- Mentored junior technicians, enhancing team expertise and service quality.
- Developed troubleshooting protocols for efficient resolution of technical issues.
- Implemented process improvements that reduced service response time significantly.
- Coordinated field operations, optimizing resource allocation and workflow efficiency.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Low-Voltage Technician
TURNER SECURITY
SMYRNA, TN
03.2021 - 07.2024
- Beginning as a simple helper, hired for my technical skills, IT & construction experience, gaining a significant raise after my first year & another my second year. Eventually climbing the ladder to Technician, & successfully leading my own jobs, small & large. Most notably Sinatra’s in Nashville.
- I install & service low-voltage systems, such as Access Control, IP Cameras, Fire & Anti-Burglary systems.
- Each job is approached with the same resolve, professionalism & attention to detail. I take pride in not only meeting the expectations set by my company & clients. But also with myself.
- Always striving to complete each WO within the hours that have been allocated, to have the system working properly before leaving for the day, as well as making sure everything is clean & looks as professional as possible.
- There are often new challenges with each job, drilling through concrete, finding pathways for cables, learning new software, tracing bad connections etc., & I enjoy discovering new solutions for each & every problem.
- In addition to the installation aspect, as well as the management of teams, use of equipment & general experience with tools & concepts within the fields of construction & IT, I am also often required to design & manage projects as a whole, including skillfully & empathetically navigating relationships between my company & our clients. Which, have become friendships more often than not, something that I find very rewarding.
Project Manager/Coordinator
MARKRAFT CABINETS
NASHVILLE, TN
06.2016 - 04.2019
- My responsibilities at Markraft included (but weren’t limited to) managing projects, from start to finish, often within a team of three or more associates (including myself). I measured each job, designed them using 2020 Design, priced them, prepared proposals for clients, walked jobs after installation, and coordinated the punch process when necessary.
- I managed each job, beginning with measurements, mostly high-end new construction and often while consulting each respective client.
- Using 2020, I designed each job based on the provided blueprints, along with my own measurements.
- Priced each job using Markraft’s specific methods/applications.
- Presented each client with a detailed proposal, making any requested changes.
- Walked/inspected each job after installation, noting any discrepancies with appliance openings, hardware count, required distances for walk areas/plumbing/electric etc., noting any damages and the overall quality of the installation.
- Managed/generated the punch lists for each job, scheduled out all work for, and communicated any specific tasks/requests with our punchout technician.
Tier 1 Associate / Tier II Problem Solver
AMAZON.COM
LEBANON, TN
08.2014 - 05.2016
- I spent my time with Amazon doing just about everything from picking orders, packing, shipping, managing inventory, and problem solving (individual orders/shipments) etc.
- Manually or mechanically load or unload materials from pallets, skids, platforms, trailers or other transport vehicles/containers.
- Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery.
- Load materials and products into package processing equipment.
- Examine and inspect containers, materials, and products (including HAZ-MAT) to ensure that packing/shipping specifications are met.
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
- Receive and count stock items, and record data manually or using computer.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
EMR Technician / GMP Supervisor
GENCO
MT. JULIET, TN
05.2010 - 09.2012
- At Genco, I had similar duties as with Dell. I have built computers from the ground up, packaged them, shipped them. I also refurbished damaged computers, from the hardware, to any software issues. All diagnosed and addressed, I was also leading supervisor over my pilot department (GMP/Genco Marketplace) for the duration of said department.
- Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
- Train staff and users to work with computer systems and programs.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Inventory Control / Shipping Clerk
CELESTICA
MT. JULIET, TN
09.2008 - 06.2009
- I started as a forklift operator, moved to shipping clerk/coordinator, and finally Inventory Control, where I spent the remainder of my stint at Celestica managing the inventory for the entire warehouse, promptly and consistently addressing and correcting any discrepancies found.
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
- Identify potential for loss and develop strategies to eliminate it.
- Requisition and store shipping materials and supplies to maintain inventory of stock.
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Deliver or route materials to departments, using work devices, such as a hand truck, conveyor, or sorting bins.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
Associate
DELL
MT. JULIET, TN
02.2006 - 03.2008
- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
- Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
- Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
- Respond to program error messages by finding and correcting problems or terminating the program.
- Safely package, process, and ship computers in a timely manner.
Education
High School -
LEBANON HIGH SCHOOL
LEBANON, TNBartending/Hospitality
NASHVILLE BARTENDING ACADEMY
NASHVILLE, TN10-2010
Skills
- Customer Service/Sales - within a retail setting as well as within a hospitality setting such as a restaurant or bar
- Certified for various PIT (Powered Industrial Trucks) equipment (seated/standing forklifts, reach/clamp trucks, order pickers, pallet jacks, etc) as well as PIT battery-changing equipment
- Extensive experience with computers, including proper hardware repair/replacement, knowledge of operating systems (Windows), software programs (Excel, Word, Office, etc), troubleshooting methods, as well as typical web-based navigation
- Customer Relations, regarding home-owners I have experience with some light construction (windows, siding, gutters, landscaping), which granted me the opportunity to consult and console customers regularly regarding the safety, functions and overall appearance of their homes and extensions Always striving to meet their every expectation
- Adaptive, professional and always eager to learn
Timeline
Lead Technician
FIRST DEFENSE SECURITY
10.2024 - Current
Low-Voltage Technician
TURNER SECURITY
03.2021 - 07.2024
Project Manager/Coordinator
MARKRAFT CABINETS
06.2016 - 04.2019
Tier 1 Associate / Tier II Problem Solver
AMAZON.COM
08.2014 - 05.2016
EMR Technician / GMP Supervisor
GENCO
05.2010 - 09.2012
Inventory Control / Shipping Clerk
CELESTICA
09.2008 - 06.2009
Associate
DELL
02.2006 - 03.2008
Bartending/Hospitality
NASHVILLE BARTENDING ACADEMY
High School -
LEBANON HIGH SCHOOL