David Pratt
Montgomery,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Director of Event Technology
Encore Global
02.2022 - Current
- Current EBITDA of 36.8%; HOOU of 4.61%; Total Revenue for CY of $450,000, with forecast of $1.119M.
- Managed inventory control and verified constant tracking of technology equipment.
- Handled billing and invoicing and verified timely submittal and receipt of event payments.
- Interacted with event hosts and clients to maintain mutually beneficial relationships and met sales and service expectations.
- Supervised daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Started as General Technician, but was able to move up to Lead Technician, and then Director in only one year and four months.
Small Business Owner
Goya Properties
03.2014 - 12.2021
- Owned/Operated vacation rental business, including three properties that could accommodate up to 25 guests per day.
- Founded business in 2014, but was forced to shutter in 2021, due to Japanese governmental COVID-19 travel restrictions.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
ESL Teacher
GSE English Academy
01.2009 - 03.2016
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
- Facilitated small group and individual instruction to maximize student learning.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Continued to teach over Skype for several years after working onsite in order to ensure students' success.
Education
Bachelor of Arts - Political Science
Texas State University
San Marcos, TX05.2008
Associate of Applied Science - Audio Engineering
Austin Community College
Austin, TX05.2004
Skills
- Key Performance Metrics
- Activities Management
- Customer Service Excellence
- Troubleshooting Techniques
- Performance Management
- Assignment Delegation
- Professional Relationships
- Financial Management
- Client Correspondence
- Inventory Management
- Lighting and Sound Quality
- Operational Planning
Accomplishments
- Supervised team of up to four staff members.
- Used Encore Global proprietary applications to develop inventory and financial tracking reports.
- Encore University certifications in Level 200: Technical, Operations, Sales, Leadership, and Service; Scissor lift certification.
Languages
Spanish
Korean
Japanese
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never give in except to convictions of honor and good sense.
Winston Churchill
Timeline
Director of Event Technology
Encore Global
02.2022 - Current
Small Business Owner
Goya Properties
03.2014 - 12.2021
ESL Teacher
GSE English Academy
01.2009 - 03.2016
Bachelor of Arts - Political Science
Texas State University
Associate of Applied Science - Audio Engineering
Austin Community College