KRISTEN HARRIS
Atlanta,GA
Summary
Experienced professional with a strong track record in medical records operations and scheduling administration, holding Human Resource Management Specialist Certification and Organizational Leadership Specialist Certification. Adept at delivering exceptional customer service and optimize scheduling processes. Skilled in technology utilization, data analysis, and quality assurance to enhance operational efficiency and elevate customer satisfaction. Aspiring to secure a role as a Supervisor in Call Center or Scheduling Administration. Dependable professional with track record of success in Medical records, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Access Operations Specialist
Children's Healthcare of Atlanta
05.2024 - Current
- Managed daily operational tasks to ensure company efficiency and productivity.
- Processed cancellations and rescheduling requests promptly while maintaining accurate records of changes.
- Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism at all times.
- Developed strategies to increase customer engagement through improved appointment scheduling procedures.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Assisted with the development of new processes to improve efficiency in appointment scheduling operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided support to other departments when needed by answering phone calls and emails related to the scheduling process.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Scheduled and confirmed appointments.
- Met regularly with management team to discuss progress towards goals and objectives related to appointment scheduling operations.
- Performed administrative duties such as filing documents, updating databases and preparing correspondence.
- Communicated effectively with patients via telephone or email regarding appointment scheduling changes or cancellations.
- Managed administrative tasks such as scheduling appointments, preparing medical records, filing insurance claims.
- Prepared documents for medical records, including filing medical charts and other paperwork.
- Answered incoming calls from patients seeking appointment scheduling or other assistance related to their medical needs.
- Reviewed patient medical history documents prior to appointment scheduling.
Patient Access Associate
Children's Healthcare of Atlanta
, USA
04.2023 - 05.2024
- Responded to and resolved inquiries across 100-150 customer interactions per day.
- Routed inquiries efficiently to designated departments and personnel.
- Ensured incoming patients felt acknowledged and valued through friendly greetings.
- Handled incoming calls promptly and directed them to appropriate departments.
- Ensure accuracy in modifying and updating changes to patient's records.
- Accurately maintained electronic health records.
- Ensure verification of patients' insurance coverage.
- Provided clear explanations of benefit structures, patient cost responsibilities, and policy constraints.
- Maintained accurate appointment scheduling to streamline operations.
- Reviewed and confirmed patient appointment details post-discharge.
- Coordinated transmission of patient prescription refills with nursing team.
- Initiate paging for on-call medical providers (doctors)
- Streamlined communication flow between nurses, doctors, and other healthcare professionals through in-basket messaging.
Scan Technician
S M Resources Corporation
01.2015 - 02.2016
- Collaborated with internal resources to identify issues and address concerns, ensuring timely and satisfactory resolutions
- Prepared documents, conducted quality checks to maintain data integrity, and scanned them for digital storage
- Submitted process improvement recommendations to enhance scanning efficiency and maximize productivity
- Converted scanned documents into the appropriate digital formats for easy access and retrieval
- Ensured the secure storage of original documents and performed preventive maintenance on equipment to guarantee optimal functionality
Data Entry Clerk
S M Resources Corporation
01.2015 - 02.2016
- Compiled, sorted, and organized source documents, and prepared data for entry
- Checked and reviewed data for completeness, accuracy, and compliance with established standards
- Resolved data-related issues through effective communication with internal teams and departments
- Maintained confidentiality and security of sensitive information during data entry and processing
- Identified opportunities for process improvement and recommended enhancements to increase efficiency
- Utilized advanced Excel functions for data analysis, manipulation, and reporting
- Responded to inquiries and provided clarification on data-related matters
- Performed routine data cleaning and validation to ensure high-quality data output
- Conducted research to obtain additional information needed for accurate data entry
Education
Associate Degree - Business Management
Atlanta Technical College
High School Diploma -
Cartersville High School
Skills
- Microsoft Office
- Medical Scheduling
- Patient Registration
- Excellent Written and Verbal Communication Skills
- Healthcare Administration
- Time Management
- Patient Services
- Administrative Support
- Customer Service
- Team Leadership Skills
- Electronic Health Records
- Problem Solving
- Insurance Verification
- Organizational Skills
- HIPAA Compliance
- Team Player
- Key Performance Metrics
- Medical Terminology
- Quality Control
- Process Improvement
- Medical Billing
- Data Security and Confidentiality
- Performance Metrics
- Training and Development
Certification
- Human Resource Management Specialist Certification
- Organizational Leadership Specialist Certification
Timeline
Access Operations Specialist
Children's Healthcare of Atlanta
05.2024 - Current
Patient Access Associate
Children's Healthcare of Atlanta
04.2023 - 05.2024
Scan Technician
S M Resources Corporation
01.2015 - 02.2016
Data Entry Clerk
S M Resources Corporation
01.2015 - 02.2016
Associate Degree - Business Management
Atlanta Technical College
High School Diploma -
Cartersville High School