Kimberly Kelly
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Customer Service Representative
9 Months- Resolved customer inquiries efficiently using CRM software, ensuring high levels of satisfaction.
- Trained new representatives on company policies and customer service protocols to enhance team performance.
- Developed and implemented process improvements that streamlined communication between departments.
- Conducted quality assurance reviews to maintain service standards and identify areas for improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Driver
5 Years 3 Months- Pick up and drop off customers orders in a timely fashion with excellent customer service
Medcab driver
5 Months- Drove people to their appointments at the clinic no emergency medical driver
Medical Transportation Driver
8 Months- I drove in a timely manner patients to and from doctors appointments. I drove anywhere from 70 miles a day to 300+ miles a day transporting clients.
Total medical aide private duty
8 Years 6 Months- Complete and total care of client from assists with daily activities including exercise running errands completing household chores to grocery shopping