David Proulx
Sales Operations Manager
North Chili,NY
Summary
Results driven Operations manager with extensive experience in Order-to-cash operations, customer experience management, and cross functional process improvement. Skilled in collaborating with sales, finance, and logistics to optimize the end-to-end customer life cycle while delivering high service levels and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Operations Manager
Radionix, LLC
Fairport, New York
02.2020 - Current
- Lead a customer service team of 19 representatives supporting end to end Order to Cash processes, including order entry, billing, dispute resolution, and customer account support.
- Manage daily operations of order management, invoicing accuracy, and issue resolution to ensure timely revenue recognition and customer satisfaction.
- Coordinate with sales, finance, and supply chain teams to resolve complex customer issues related to pricing, shipments, and billing discrepancies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
Customer Service Supervisor
Bosch Security Systems, LLC
Fairport, New York
01.2006 - 02.2020
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor of Science - Business Management
SUNY Empire State College
Saratoga Springs, NYSkills
Data Analysis and reporting
Cross-Functional collaboration
Problem resolution expertise
Change implementation strategies
Efficiency optimization
Knowledge of SAP and CRM solutions
Certification
Six Sigma Green Belt
Timeline
Sales Operations Manager
Radionix, LLC
02.2020 - Current
Customer Service Supervisor
Bosch Security Systems, LLC
01.2006 - 02.2020
Bachelor of Science - Business Management
SUNY Empire State College