David Randall
Chicago,IL
Summary
Professional hospitality leader with commitment to high standards and delivering outstanding results. Proven ability to streamline operations and boost guest satisfaction through effective team collaboration. Valued for adaptability, reliability, and strong focus on achieving targets, showcasing skills in staff management and operational oversight.
Overview
8
8
years of professional experience
Work History
Task Force General Manager
Transformation Hospitality Solutions
Chicago, IL
01.2024 - Current
- Reduced annual operating lost by 300% and improved morale and quality performance through comprehensive oversight and leadership from the top down.
- Empowered every employee to promptly resolve issues and satisfy guest through the development of an employee operations manual to be signed by all employees, defining company vision, policies, procedures, and priorities.
- Oversaw the recruitment process for new task force team members, ensuring a balanced skillset was maintained across all roles while optimizing overall productivity levels through careful selection of high-performing individuals.
General Manager
Extended Stay America
Lombard, IL
06.2022 - 01.2024
- Reduced operating expenses 75% while improving quality of services, staff morale, and guest satisfaction.
- Slashed losses in half within the first year, from a $166k annual deficit to 92k.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Task Force General Manager
Transformation Hospitality Solutions
Dallas, TX
04.2020 - 06.2022
- Performed managerial duties and responsibilities for Crowne Plaza Hotel, Queens NY and Marriott Hotel, Syracuse, NY
- Trained employees and conducted sales efforts for both hotels
- Verified revenue accuracy and followed up on discrepancies
General Manager
Red Roof Inn Downers Grove
Downers Grove, IL
08.2016 - 04.2020
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Increased occupancy from 59% to 81% through redirecting marketing to business clientele and ensuring repeat business through complete guest satisfaction
- Increased market share 12% in a shrinking market as a result of operational restructuring initiatives
Education
Associate of Arts - Business Management
Washtenaw Community College
Ann Arbor, MI03-2004
Skills
Operations Management
Staff Development
P&L Management
Guest Services
Forecasting
Budgeting and cost control
Timeline
Task Force General Manager
Transformation Hospitality Solutions
01.2024 - Current
General Manager
Extended Stay America
06.2022 - 01.2024
Task Force General Manager
Transformation Hospitality Solutions
04.2020 - 06.2022
General Manager
Red Roof Inn Downers Grove
08.2016 - 04.2020
Associate of Arts - Business Management
Washtenaw Community College