Kristen Frasco
Comfort inn conference center
Smithton,PA
13
years of professional experience
Achieved significant revenue growth by transforming failing hotel and retail operations into profitable ventures.,Elevated guest satisfaction scores through targeted service improvements and staff engagement initiatives.,Drove down employee turnover rates by fostering a positive and inclusive workplace culture through effective management.
Work History
Task Force General Manager
2 Years 3 Months- Led cross-functional teams to execute high-impact projects and improve operational efficiency.
- Developed and implemented strategic plans to enhance guest experience and satisfaction.
- Streamlined communication processes between departments, fostering collaboration and reducing response times.
- Oversaw budgeting and resource allocation for events, ensuring alignment with organizational goals.
- Mentored junior managers, enhancing their leadership skills and promoting professional development.
- Analyzed market trends to identify opportunities for growth and competitive positioning in the hospitality industry.
- Established performance metrics to evaluate staff effectiveness, driving continuous improvement initiatives.
General Manager
2 Years 11 Months- Hotel had not met company standards or guest satisfaction scores in over 5 years and was on its final probation period. After 3 months of Training and a lot of team effort, our GSS scores were at a 77%. All employee trainings were completed as well as brand standards being implemented. A large overhaul of trash was removed from the building, and we greatly increased the cleanliness of the hotel.
- Led daily operations to enhance guest satisfaction and ensure seamless service delivery.
- Developed and implemented training programs to improve staff performance and operational efficiency.
- Analyzed financial reports to identify trends and drive revenue growth strategies.
- Oversaw inventory management processes, optimizing stock levels and reducing waste.
- Collaborated with department heads to establish operational goals aligned with corporate strategy.
- Implemented quality assurance measures to maintain high standards of cleanliness and service excellence.
- Managed vendor relationships, negotiating contracts for cost-effective procurement of goods and services.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
3 Years 2 Months- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
General Manager
2 Years 1 Month- Monitored and directed performance by analyzing the branch performance scorecard (Performance Management and Risk Framework) and management information . I Managed end-to-end processes including workforce planning, recruitment, performance management and all people management practices. . I Performed managerial duties including hiring, progression monitoring, promotion, quarterly career path & performance coaching, and performance evaluations. I Made timely and effective decisions related to personnel, assets, customers, sales, operations and my team to continuously improve performance . I Lead and developed an effective team through communication, performance management, development plans and reward/recognition practices
- I managed my Profit & Loss statements, budgets, revenue management . We Made the number one spot in the company for the past three months for having the highest increase in revenue.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Regional Manager
2 Years 11 Months- I was Dedicated to expanding client bases by building lasting relationships .
- We Collaborated with technical and administrative teams to develop and implement successful corrective action plans.
- Developed training programs for staff, enhancing skills and improving service delivery across multiple locations.
- Led training programs for new managers, enhancing leadership skills and operational effectiveness within teams.
- Fostered strong relationships with clients, improving retention rates through proactive communication and support.
- Streamlined recruitment processes, reducing time-to-fill positions while maintaining quality standards in staffing.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
Education
Bachelor of Arts - Healthcare Management
High School
Skills
Recruiting
Supervising experience
Leadership
Revenue Experience
Recruiting/ staffing background
Operations Management
Office Management
Leading and Training Teams
Property Management
Performance Improvement
Implementing company standards
Customer Service
Budgeting
Sales Management
Relationship Building
Conflict Resolution
Being Hospitable
Front End Coding
Problem-Solving
Computer Literacy
Quality Assurance
Strong Communication
Awards
Most improved hotel of the year, December 2016, Clarion inn & Suites I was awarded the most improved hotel of the Year award., Most cost efficient hotel of the year, December 2015, Holiday inn Express
Assessments
- Management & leadership skills: Planning & execution — Proficient
- March 2023
- Planning and managing resources to accomplish organizational goals
- Full results: Proficient
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Recruiting — Proficient
- August 2021
- Managing the candidate sourcing and selection process
- HR: Compensation & benefits — Proficient
- June 2020
- Knowledge of compensation and benefits programs
- General manager (hospitality) — Proficient
- Solving group scheduling problems and reading and interpreting P&L statements
- Supervisory skills: Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Customer service fit — Proficient
- June 2021
- Measures the traits that are important for success for customer service roles
- July 2020
- Delivery driver — Proficient
- Interpreting instructions or signs and solving problems
- December 2020
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Task Force General Manager
Comfort inn conference center
07.2023 - 10.2025Read More
General Manager
Holiday Inn Express
08.2020 - 07.2023Read More
General Manager
Dollar General
06.2017 - 08.2020Read More
General Manager
Best Western PLUS
05.2015 - 06.2017Read More
Regional Manager
Seven C’S Maintenance and staffing agency
05.2012 - 04.2015Read More
Mt. Lebanon High School
High School
Read More
University of Phoenix
Bachelor of Arts from Healthcare Management
Read More