Kristen Frasco
Smithton,PA
Summary
Very hands on General Manager with a proven track record for increasing revenue and fixing failing hotels and retail stores and bringing them back up to company standards. I focus on employee culture and retention, driving sales and occupancy levels and running a cost efficient business.
Overview
15
15
years of professional experience
Work History
Task Force General Manager
Comfort Inn Conference Center
Pittsburgh, PA
01.2023 - 01.2025
- Reopened and revamped Indigo Blue (hotel restaurant) post-COVID to enhance guest experience.
- Hired and trained new staff, including chefs, to elevate restaurant service quality.
- Collaborated with ownership to attract quality guests while maintaining a positive atmosphere.
- Worked on training and cutting costs where
- needed.
- Assisted with hotel cleanup to improve overall guest experience.
General Manager
Holiday Inn Express
Mt. Pleasant, PA
01.2020 - 01.2023
- Coached team members through regular training and performance feedback, fostering a culture of continuous improvement.
- Mentored junior managers to strengthen leadership skills and support their professional growth.
- Streamlined communication processes between departments and reduced response times.
Owner
Perfectly Polished
Savannah, Georgia
09.2010 - 09.2014
- Established business from inception, focusing on customer satisfaction and quality service
- Cleaned residential and commercial properties to maintain high standards of cleanliness and client satisfaction
- Coordinated move-in and move-out logistics for clients.
- Built clientele by performing excellent customer service and attention to details
General Manager
Clarion Inn& Suites
Savannah, MI
01.2010 - 01.2010
- Cut labor costs and order products effectively
- Put in curb appeal and landscaping
- Hired and trained all new staff members
- Implemented company policies and hired and trained all new staff members.
- Worked with junior managers on hotel knowledge
- Secured new business through targeted sales initiatives
- Brought medallia And CLC up to date on responses and posting payments
- Conducted thorough cleaning of entire property to maintain standards
- Maintained property cleanliness and presentation to uphold company standards
Education
Mt. Lebanon High School -
Mt. Lebanon High School
Bachelor of Arts -
University of Phoenix
Skills
- Operations
- SOP development
- Sales strategy
- Budgeting
- Recruiting
- Leadership
- Customer Service
- Conflict Resolution
- Communication
Languages
English
Timeline
Task Force General Manager
Comfort Inn Conference Center
01.2023 - 01.2025
General Manager
Holiday Inn Express
01.2020 - 01.2023
Owner
Perfectly Polished
09.2010 - 09.2014
General Manager
Clarion Inn& Suites
01.2010 - 01.2010
Mt. Lebanon High School -
Mt. Lebanon High School
Bachelor of Arts -
University of Phoenix