David Raposo
Newark,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Admission Representative
American Dream
07.2022 - Current
- Provide Outstanding Guest Service , cleanliness
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Security Guard Volunteer
Spanish Eastern District
08.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Associate of Science - Criminal Justice
Essex County College
Newark, NJ06.2025
High School Diploma -
Arts High School
Newark, NJ06.2023
Skills
- Communication
- Active listening
- Empathy
- Hard Working
- Problem-solving
- Dedication
- Time management
- Stress management
- Customer Inquiries
- Critical Thinking
- Computer Proficiency
- Refund Processing
- Typing Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Admission Representative
American Dream
07.2022 - Current
Security Guard Volunteer
Spanish Eastern District
08.2019 - Current
Associate of Science - Criminal Justice
Essex County College
High School Diploma -
Arts High School
Similar Profiles
Melanny TayMelanny Tay
Ride Operator at American DreamRide Operator at American Dream
Aisa MelendezAisa Melendez
Iroc Certified Trainor at American DreamIroc Certified Trainor at American Dream
Thomas WoodThomas Wood
Customer Service Cashier at American DreamCustomer Service Cashier at American Dream
Lucas BaroniLucas Baroni
Lifeguard at American DreamLifeguard at American Dream
Crystal PineroCrystal Pinero
Social Work Intern at Women's Academy of Excellence High SchoolSocial Work Intern at Women's Academy of Excellence High School