Jovelyn Marcotte
Midlothian,VA
Summary
Dedicated professional with a Bachelor's Degree in Financial Management, skilled in maintaining accurate student records and providing ongoing support. Experienced in admissions and enrollment processes, effectively assisting prospective students with funding options. Strong communicator and organizer focused on delivering exceptional service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Admission Representative
Shippers’ Choice of Virginia
10.2024 - Current
- Guided prospective students through admissions and enrollment process.
- Clarified training programs and funding options for prospective students.
- Maintained accurate student records while providing ongoing support.
Customer Service Representative
Tandag Electric and Telephone Company
10.2019 - 06.2020
- Resolved customer complaints through effective communication and problem-solving skills.
- Addressed customer concerns and documented interactions to maintain accurate service records.
- Supported customers with account inquiries and service requests to ensure timely resolution.
- Assisted customers with inquiries regarding electric and telephone services.
- Processed service requests and maintenance tickets efficiently.
Education
Associate of Science - Clinical Medical Assistant
Community College Workforce Alliance
Chester, VA06-2026
Bachelor of Science - Financial Management
Surigao Del Sur State University
03-2016
Skills
- Customer Service
- Admissions & Enrollment
- Communication
- Microsoft Office
- CRM & Data Entry
- Organization
- Problem Solving
- Teamwork
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer Relationship Management System (CRM)
- Data Entry & Record Management
- Emails & Calendar Management
- Document Preparation & File Management
- Internet Research & Online Communication
- Google Workspace (Docs, Sheets, Gmail, Drive)
Certification
- Clinical Medical Assistant
Timeline
Admission Representative
Shippers’ Choice of Virginia
10.2024 - Current
Customer Service Representative
Tandag Electric and Telephone Company
10.2019 - 06.2020
Associate of Science - Clinical Medical Assistant
Community College Workforce Alliance
Bachelor of Science - Financial Management
Surigao Del Sur State University