Ebony Stoudemire
North Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
ADMISSION REPRESENTATIVE
IEC
Mesa, AZ
07.2022 - 04.2024
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
ASSISTANT
PIVOTAL EMPOWERMENT
VICTORVILLE, CA
07.2019 - 02.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service Representative
CAREMARK
Chandler, AZ
11.2015 - 05.2018
- Developed strong relationships with local pharmacies and healthcare providers for efficient coordination of patient medication prescriptions and referrals as needed.
- Scanned prescriptions and reports into database.
- Improved patient adherence to medication schedules by providing clear instructions and education about their prescriptions.
Education
High School Diploma -
Rialto High School
Rialto, CA06.2004
Skills
- Leadership Qualities
- Excellent interpersonal skills
- Higher Education Knowledge
- Customer Service
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Attention to Detail
- Reliability
- Decision-Making
- Adaptability and Flexibility
- Interpersonal Skills
- Ethics and integrity
Timeline
ADMISSION REPRESENTATIVE
IEC
07.2022 - 04.2024
ASSISTANT
PIVOTAL EMPOWERMENT
07.2019 - 02.2022
Customer Service Representative
CAREMARK
11.2015 - 05.2018
High School Diploma -
Rialto High School