David Reed
Palmdale,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls, maintaining reliable relationships and sustaining satisfactory relationships with customers. Offers skill with with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
CSR
Pizza Hut
Lancaster, CA
01.2022 - 12.2023
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
- Educated customers on special pricing opportunities and company offerings.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared ingredients such as dough, sauce, and toppings for pizzas.
- Placed prepared pizzas into the ovens to bake according to specified times and temperatures.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Recorded customer orders by answering phone or taking information in person.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
Stock Clerk
Walmart
Lancaster, CA
01.2020 - 03.2021
- Communicated with customers to answer questions.
- Assisted customers with inquiries regarding availability of products or services offered by company.
- Monitored expiration dates on perishable items regularly throughout shift; removed any expired goods from shelves quickly.
- Moved items from central storage room to shelves for customer purchase.
- Organized and rearranged products on shelves according to established guidelines while ensuring proper rotation of stock.
- Participated in annual physical inventories including counting merchandise stored in both back room areas and retail floor displays.
- Replenished inventory with focus on addressing customer needs.
- Restocked returned merchandise in designated locations within the storeroom or warehouse facility.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Truss Production Laborer
Save On Hanes Truss
Lancaster, CA
04.2017 - 08.2019
- Stacked finished goods onto pallets for storage or shipment.
- Monitored stock levels and ordered new supplies when necessary.
- Transported finished goods between warehouses using hand trucks or pallet jacks.
- Assembled components into sub-assemblies or complete units.
- Adjusted machine settings to accommodate different sizes of parts.
- Organized and monitored workflow of product assembly lines.
- Loaded raw materials onto production lines for processing.
- Packaged completed products according to customer requirements.
- Identified defective items during inspection process and removed them from the line.
- Supported team members in meeting deadlines for large orders.
- Ensured that finished products met quality standards before packaging.
In Home Support Care
Lisa
Leona Valley , CA
06.2016 - 12.2016
- Performed light housekeeping tasks such as laundry, vacuuming, dusting and dishwashing.
- Encouraged socialization between clients by arranging visits from family members or community volunteers.
- Provided assistance with daily activities such as bathing, dressing, grooming and meal preparation.
- Coordinated activities between multiple caregivers ensuring continuity of care for clients.
- Administered medications according to written instructions from physician or pharmacist.
Kennel Attendant Volunteer
Linda Blair Worldheart
Acton, CA
01.2015 - 02.2016
- Followed safety protocols when handling large or aggressive animals.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Provided tender loving care to all animals in the facility.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Prepared food to meet needs of animals under care with appropriate meals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Provided socialization opportunities for pets through playtime activities.
- Maintained cleanliness of work areas including grooming stations, office space, storage areas.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Education
GED -
West Valley Occupational Center
Woodland Hills, CA05-2005
Skills
- Product Knowledge
- Adaptive Team Player
- Positive and Professional
- Problem Resolution
- Problem-Solving Abilities
- Customer Service
- Exercising and Playing
- Nutritious Feeding
- Oral Communication
- Animal Care
- Material Handling
- Equipment Maintenance
- Basic Carpentry
- Truck Loading and Unloading
- Job Site Safety
- Heavy Lifting
- Construction Techniques
- Attention to Detail
- Physical Strength
- Compassionate Client Care
- Patient Companionship
- Mobility Assistance
- Basic Housekeeping
- Progress Documentation
Timeline
CSR
Pizza Hut
01.2022 - 12.2023
Stock Clerk
Walmart
01.2020 - 03.2021
Truss Production Laborer
Save On Hanes Truss
04.2017 - 08.2019
In Home Support Care
Lisa
06.2016 - 12.2016
Kennel Attendant Volunteer
Linda Blair Worldheart
01.2015 - 02.2016
GED -
West Valley Occupational Center