David Reeves
Coloma,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
Platinum Powersports Coloma
03.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Parts Department Manager
Village Marina, Inc.
06.2019 - 02.2024
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Streamlined warehouse operations by reorganizing storage layouts for optimal space utilization.
- Tracked project costs and other financial metrics to maximize profitability.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Assistant Service Manager/ Warranty Contact
Performance Boat Center
01.2017 - 06.2019
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
Education
Associate of Science -
Front Range Community College
Fort Collins, CO05.2017
Skills
- Positive Attitude
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Time Management
- Workflow Management
- Employee Supervision
- MS Office
- Upselling
- Computer Skills
- Scheduling and Coordinating
Certification
- Driver's License, 02/01/20, 02/01/26
- ASE Certification
Timeline
Service Manager
Platinum Powersports Coloma
03.2024 - Current
Parts Department Manager
Village Marina, Inc.
06.2019 - 02.2024
Assistant Service Manager/ Warranty Contact
Performance Boat Center
01.2017 - 06.2019
Associate of Science -
Front Range Community College
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