Darwin Rendon
Summary
Skilled and Efficient Field Service Technician
Demonstrates proven efficiency in installing and servicing security systems, including alarms, cameras, and smart home devices. Adept at troubleshooting technical issues, driving company vehicles with a clean driving record, and delivering excellent customer service. Experienced working in various environments with a focus on safety and organization. Skilled at managing inventory, completing documentation, and providing system demonstrations that ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Vivint Smart Home
05.2024 - Current
- Residential & Business Installations: Perform daily security system installations and service calls, including alarms, cameras, and smart devices.
- On-Time Start & Job Scheduling: Maintain timely arrival and efficient management of installation schedules.
- Paperwork & Documentation: Manage service agreements and complete necessary documentation accurately.
- Technical Troubleshooting: Identify and resolve system issues, ensuring optimal system performance.
- Cable Routing & Installation: Run and organize cables for various security systems.
- Customer Relations & Support: Provide clear service explanations to customers and address technical concerns effectively.
- Company Vehicle Operations: Safely operate company vehicles to travel to residential and commercial sites.
Device Technician
The Device Shop
05.2022 - 04.2024
- Technical Repairs: Performed individual and bulk repairs of iPads, laptops, and phones, addressing both hardware and software issues.
- Customer Education & Support: Provided clear explanations of repair processes, building trust and ensuring customer satisfaction.
- Inventory & Data Management: Managed product inventory and maintained accurate records using Microsoft Office and Excel.
- Sales & Online Presence: Managed eBay and Swappa platforms, boosting online sales.
- Troubleshooting & Diagnostics: Developed strong diagnostic skills to quickly identify and resolve technical issues.
- PPE Use & Safety Compliance: Followed safety protocols and utilized PPE to ensure safe working conditions.
Sales and Service Technician
Talk N Fix Wireless Corp
04.2018 - 04.2022
- Device Repairs & Troubleshooting: Diagnosed and repaired phones across various models, addressing both hardware and software issues.
- Inventory Management: Monitored stock levels of LCD screens, SIM cards, and accessories to ensure smooth operations.
- Customer Service & Sales: Provided technical assistance and product education to customers, driving satisfaction and repeat business.
- Cash & Transaction Management: Managed cash and card payments, ensuring accuracy during opening and closing shifts.
- Safety & PPE Compliance: Adhered to company safety guidelines, including PPE use during repairs.
- Performance Reporting: Tracked weekly and monthly sales performance, contributing insights to improve operations.
Skills
Security System Installation & Testing
Security System Maintenance & Repairs
Cable Fishing and Routing
PPE Use and Compliance
Job Safety Analysis (JSA) Management
Ladder Management (up to 20 feet)
Technical Troubleshooting
Service Upselling & Personal Sales
Customer Service & Relations
Data Management & Reporting
Record Keeping & Documentation
Effective Communication
Problem-Solving Skills
Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Technician
Vivint Smart Home
05.2024 - Current
Device Technician
The Device Shop
05.2022 - 04.2024
Sales and Service Technician
Talk N Fix Wireless Corp
04.2018 - 04.2022
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