David Reyes
Las Vegas,NV
Summary
I'm an accomplished leader and problem-solver dedicated to streamlining operations to decrease costs and promoting organizational efficiency. I utilize my decision-making skills and sound judgment to positively impacting company success. With many years of recovery experience in bankcard, commercial, healthcare and collection management, I'm knowledgeable in collection staffing, recruiting, training, supervision and compliance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director, Internal Recovery
Link Revenue Resources LLC
03.2015 - 03.2024
- Cultivated a positive work environment that fostered employee engagement, increased retention rates by 20% and boosted overall team morale.
- Leveraged data analytics insights for informed decision-making in critical areas such as recovery forecasting and personnel management.
- Managed asset inventory.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Director, Training and Professional Development
Equicare Inc. (Formerly Revcare Inc.)
08.2003 - 02.2013
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Increased company revenue by 10% by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Training and Recruiting Manager
ARS National Services Inc.
04.1998 - 06.2003
- Created Training and Recruiting Department.
- Successfully increased the inherited FTE of 90 (2 call centers) to 400 (4 call centers).
- Conducted regular performance reviews for recruitment team members, providing constructive feedback and support for professional development goals.
- Improved recruitment efficiency by streamlining processes and implementing innovative sourcing strategies.
- Facilitated training sessions internally on interviewing techniques and effective candidate evaluation methods.
- Managed a high-performing team of recruiters, fostering an environment of continuous improvement and professional growth opportunities.
Collector/Trainer
West Capital Financial
02.1994 - 03.1998
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Received the "Presidents Club Honors" in 11months (Second fasted in the history of West Capital)
Education
Undergraduate - Business Management
San Francisco State University
San Francisco, CA09.1983
Associate of Arts - Business Administration And Management
San Diego Mesa College
San Diego09.1984
Skills
- Excellent Team Leadership
- Bilingual: English / Spanish
- Training and Recruiting
- Operations Management
- Microsoft Office Suite
- Critical Thinking and Analysis
- Regulatory Compliance
- Negotiation and Conflict Resolution
Certification
- PTA - Professional Trainers Association
- ACA - American Collections Association
- HIPAA Certification
- FDCPA Certification
Community Involvement
American Cancer Society
Timeline
Director, Internal Recovery
Link Revenue Resources LLC
03.2015 - 03.2024
Director, Training and Professional Development
Equicare Inc. (Formerly Revcare Inc.)
08.2003 - 02.2013
Training and Recruiting Manager
ARS National Services Inc.
04.1998 - 06.2003
Collector/Trainer
West Capital Financial
02.1994 - 03.1998
Undergraduate - Business Management
San Francisco State University
Associate of Arts - Business Administration And Management
San Diego Mesa College
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