David Rich
Client Relations
Raleigh,NC
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships and deepening partnerships through strategic maneuvers.
Overview
6
6
years of professional experience
Work History
Director, Client Relations
Delivery Solutions, UPS Digital
06.2023 - Current
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Oversaw Grocery vertical amounting to over $8M in top-line revenue.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Spearheaded initiatives designed to streamline processes and enhance productivity within the department.
Director, Parcel Solutions
Transportation Insight
10.2021 - 08.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Signed contract with company's largest new logo acquisition within three months of promotion.
- Negotiated, prepared, and signed contracts with clients.
- Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
Integrated Solutions Manager
AT&T
06.2018 - 10.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed team of sales representatives, providing guidance, coaching and support.
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Managed and motivated sales team to increase revenue 28% in 2020, amidst COVID.
Education
BBA - Business Administration And Management
University of Phoenix
Remote 05.2001 -
Skills
People Management
Client Relationship Management
Competitive Analysis
Revenue Growth
Teamwork and Collaboration
Problem-Solving
Timeline
Director, Client Relations
Delivery Solutions, UPS Digital
06.2023 - Current
Director, Parcel Solutions
Transportation Insight
10.2021 - 08.2022
Integrated Solutions Manager
AT&T
06.2018 - 10.2021
BBA - Business Administration And Management
University of Phoenix
05.2001 -
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