David Rich
Asheville,NC
Summary
Professional client relationship specialist with strong focus on team collaboration and achieving results. Adept at managing client expectations, fostering long-term partnerships, and delivering impactful solutions. Skilled in communication, conflict resolution, and adapting to changing needs, ensuring reliability and trust. Recognized for strategic thinking and results-driven approach that aligns with business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director, Client Relations
Delivery Solutions, UPS Digital
Remote
06.2023 - Current
- Reviewed client feedback to identify enhancement areas and initiated changes to optimize client satisfaction.
- Managed grocery vertical to optimize revenue streams exceeding $8M.
- Recommended innovative products to clients, ensuring a solutions-focused approach to enhance long-term partnerships.
- Led cross-functional teams to enhance delivery efficiency and optimize operational workflows.
Director, Parcel Solutions
Transportation Insight
Atlanta, GA
10.2021 - 08.2022
- Developed and implemented data-driven strategies to improve client logistics solutions.
- Collaborated with cross-functional teams to align transportation strategies with client objectives.
- Analyzed market trends to identify opportunities for service expansion and revenue growth.
- Oversaw strategic negotiations and contract finalization for the largest new-logo client, resulting in $4.5M in revenue generation.
Integrated Solutions Manager
AT&T
Atlanta, GA
06.2018 - 10.2021
- Drove sales growth and service excellence by establishing and nurturing new customer relationships.
- Managed team of sales representatives, providing guidance, coaching and support.
- Led adoption of advanced sales technologies aimed at optimizing workflow efficiency and enhancing team performance.
- Oversaw sales team operations and fostered motivation to secure a 28% revenue increase in 2020 amid the COVID-19 pandemic.
Education
BBA - Business Administration And Management
University of Phoenix
Remote01-2022
Skills
- Relationship building
- Strategic planning
- Contract negotiation
- Business growth strategies
- Customer engagement
- Client needs assessment
Certification
PSMI - Professional Scrum Master I, 2023
Languages
Spanish
Limited Working
Timeline
Director, Client Relations
Delivery Solutions, UPS Digital
06.2023 - Current
Director, Parcel Solutions
Transportation Insight
10.2021 - 08.2022
Integrated Solutions Manager
AT&T
06.2018 - 10.2021
BBA - Business Administration And Management
University of Phoenix