Jordan Rieger
Murfreesboro,TN
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
POS Help Desk CSR
Genesco
Nashville, TN
04.2023 - Current
- Duties: For this job my duties would include but not be limited to:
- -Great stores
- -Assist with technological needs
- -Help in ordering new equipment
- -Troubleshooting issues with technology within the stores
- -Networking stores
- -Troubleshooting networking issues within the stores
- -Connected stores to various departments when needs arise
- Management: Alyssia
- Number: 615-686-8128
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Developed strategies to improve quality of customer service delivery.
Store Support Help Desk CSR
Tractor Supply
Brentwood, TN
08.2022 - 04.2023
- Duties: For this job my duties would include but not be limited to:
- -Great stores
- -Assist with technological needs
- -Help in ordering new equipment
- -Troubleshooting issues with technology within the stores
- -Networking stores
- -Troubleshooting networking issues within the stores
- -Connected stores to various departments when needs arise
- Management: Jennifer
- Number: 1-877-718-6750
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
Claims Team Supervisor
Asurion
Nashville, TN
03.2022 - 08.2022
- Duties: For this job my duties would include but not be limited to:
- -Speak on behalf of the team and company to insurance agencies
- -Verify and audit claims that my team and others on the claims team had done
- -Assist with escalations
- -Help team members with any issues they have
- Including meetings, grading, extending education, etc
- -Handled employee's timecards
- -Making sure my team and fellow associates had everything that they needed to be able to do their jobs and become the best versions of themselves
- Management: Carrie
- Number: 1-888-881-2622
- Developed and implemented strategies to improve customer service satisfaction for the Claims Team.
- Coordinated with other departments to ensure that all claims were processed efficiently and effectively.
- Monitored team performance and provided feedback to individual members on their progress.
- Conducted regular meetings with staff to discuss any issues or problems related to claims processing.
- Reviewed, analyzed, and reported on team performance data for management review.
- Provided technical guidance and assistance in resolving complex or difficult claims-related issues.
Education
Bachelor of Science - Cyber Security
Full Sail University
Winter Park, FL10-2024
Associates - Information Technology and Networking, Cyber Security
Devry College
01.2023
Diploma -
Wilson Central High School
01.2010
Skills
- Call center experience
- CRM Software
- Complaint Handling
- Account updating
- Consultative Sales
- Inbound and Outbound Calling
- Information Security
- Data Collection
- Call Management
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Technical Support
- Critical Thinking
- Researching
- Microsoft Excel
Timeline
POS Help Desk CSR
Genesco
04.2023 - Current
Store Support Help Desk CSR
Tractor Supply
08.2022 - 04.2023
Claims Team Supervisor
Asurion
03.2022 - 08.2022
Bachelor of Science - Cyber Security
Full Sail University
Associates - Information Technology and Networking, Cyber Security
Devry College
Diploma -
Wilson Central High School
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