David Rios
The Bronx,NY
Summary
Dynamic concierge professional with a strong track record of elevating resident experiences through efficient package management and conflict resolution. Demonstrates commitment to safety and community well-being by effectively monitoring building access and fostering positive interactions.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Concierge
The Carlyle Apartments / The Sterling Apartments
New York, NY
05.2021 - Current
- Provided courteous concierge service at front desk, enhancing resident and visitor experience.
- Managed packages, deliveries, and resident service requests efficiently, ensuring timely support.
- Resolved resident concerns and de-escalated tense situations professionally, fostering a positive community atmosphere.
- Controlled building entry, checked guest permissions, and maintained visitor records.
- Monitored lobby areas to ensure safety and security for residents and visitors. and nearby spaces to support safety and security.
- Operated vintage manual elevator while assisting residents and guests.
Warehouse Associate
Amazon Fresh
New York, NY
12.2019 - 05.2021
- Picked, packed, and prepared customer orders to meet tight deadlines in fast-paced fulfillment setting.
- Ensured accuracy, productivity, and safety compliance in all daily tasks.
- Followed health, food safety, and workplace procedures during all tasks.
- Operated handheld scanners and inventory systems to track products and orders.
- Supported operations at Amazon Fulfillment Center by efficiently managing order fulfillment processes.
Education
Coursework - Computer Science
LaGuardia Community College
Queens, NYSkills
- Package management
- Access management
- Safety monitoring
- Dispute resolution
- Customer relationship management
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Concierge
The Carlyle Apartments / The Sterling Apartments
05.2021 - Current
Warehouse Associate
Amazon Fresh
12.2019 - 05.2021
Coursework - Computer Science
LaGuardia Community College