Jaime Oconnor
Hoboken,NJ
Summary
Dedicated customer service professional with a strong track record of providing exceptional support in fast-paced environments. Demonstrates effective communication and problem-solving abilities, ensuring high levels of guest satisfaction. Experienced in managing inquiries and transactions with precision while fostering positive relationships with residents and customers.
Overview
2026
2026
years of professional experience
Work History
Concierge
Planned Companies
November 2023 - Current
- Greet residents and guests at front desk with professionalism.
- Answer phone inquiries promptly and courteously.
- Process and manage incoming and outgoing packages efficiently.
- Coordinate with carriers for package deliveries and pick-ups.
- Assist residents with lockouts and other requests.
- Achieved 98% guest satisfaction rate through exceptional service.
Cashier/Front End
ShopRite
October 2020 - October 2023
- Assisted customers with inquiries and product selection.
- Performed price checks to ensure accurate pricing for customers.
- Handled cash transactions with precision and attention to detail.
- Maintained daily cash draw with less than one percent error rate.
- Double counted cash before handing it to customers to ensure accuracy.
- Provided support to a team in a fast-paced retail environment.
Education
High School Diploma - Basic
Hoboken High School
Hoboken, NJ06.1999
Skills
- Customer service
- Communication
- Transaction handling
- Package management
- Conflict resolution
- Team collaboration
- Attention to detail
- Time management
- Problem-solving
- Positive attitude
Timeline
Concierge
Planned Companies
November 2023 - Current
Cashier/Front End
ShopRite
October 2020 - October 2023
High School Diploma - Basic
Hoboken High School