Tiera Brooks
Summary
Resourceful and known for high productivity and efficient completion of tasks. Specialize in customer service management and behavior support. Excel in communication, problem-solving, and adaptability, ensuring satisfaction and seamless operations.
Overview
13
13
years of professional experience
Work History
Concierge
HireOne
Washington
02.2021 - Current
- Trained new staff on concierge procedures and customer service standards to enhance guest satisfaction.
- Served as primary contact for residents, property management, and maintenance staff, facilitating resolution of issues and concerns.
- Directed incoming calls and messages to appropriate staff or residents, ensuring efficient communication and timely responses.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Security Officer
Allied Universal Security Services
Washington
09.2017 - 03.2020
- Conducted routine patrols to identify and address potential security risks.
- Monitored premises to enhance safety and security for all personnel.
- Responded promptly to alarms and incidents, following established protocols.
- Verified photo IDs and tickets to facilitate secure guest passage.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Direct Support Professional
Capital Hill Supportive Services Program
Washington
09.2013 - 08.2017
- Provided direct care to individuals with intellectual and developmental disabilities, supporting independence and engagement in activities of daily living.
- Documented client progress and behaviors, ensuring adherence to care plans and enhancing individualized support.
- Monitored individuals' behaviors and documented observations, promptly reporting changes or concerns to supervisor for timely intervention.
- Advocated for client needs during meetings with families and support teams.
Education
Charles Herbert Flowers
Springdale , MdSome College (No Degree) - Criminal Science
University of Maryland Eastern Shore
Princess Anne, MDSkills
- Customer service
- Staff training
- Package management
- Call directing
Timeline
Concierge
HireOne
02.2021 - Current
Security Officer
Allied Universal Security Services
09.2017 - 03.2020
Direct Support Professional
Capital Hill Supportive Services Program
09.2013 - 08.2017
Charles Herbert Flowers
Some College (No Degree) - Criminal Science
University of Maryland Eastern Shore