DAVID RIVERA
NORTH BRUNSWICK,USA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Environmental Services/Linen Manager
Robert Wood Johnson University Hospital
01.2019 - Current
- Assisted in managing daily operations for the EVS department of a 720 bed hospital
- Enforced applicable JCAHO, OSHA, Infection Control Standards, and other state regulations within all areas of responsibility.
- Prepared and reviewed various reports including budget control, payroll operations, safety auditing and onboarding
- Served as mentor to 5 supervisors and in conjunction with 7 managers
- Implemented and documented improvement plans with specific criteria outlining strengths, areas needing of enhancement, action plans and timelines
- Assisted in managing human resource activities on site, reviewing resumes, conducting interviews, and maintaining all appropriate documents and tracking applicants through the entire hiring process.
- Coordinated housekeeping activities with all departments, while actively communicating with administration on a daily basis.
- Demonstrated quality leadership in meeting performance plans in adherence with the Total Management Process.
- Increased HCAHPS score 10.11 points from 2019 to 2023
- Increased discharge inspection scores by implementing DAZO Programs
- Developed an Onboarding program for the EVS department
- Developed and unitized over 120 employee schedules to decrease payroll while maintaining standards
- Oversaw RMW/Sharps program to comply with cost effectiveness implementations
- Managed the Linen Department and led two successful transitions between Linen Providers
Sales Consultant/Project Manager
Central Moving Systems
01.2018 - 01.2019
- Effectively plans and conducts sales presentations for current and prospective customers
- Provides product quotes to customers as needed
- Plan and pace my own work efficiency in order to meet daily, weekly, project or team-related productivity goals
- Prepare recurring and special reports, forms, or other documents for management as required.
- Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attended periodic safety meetings.
Operations Supervisor
Action Carting Environmental
04.2014 - 04.2018
- Assign and supervise work crews operating solid waste collection equipment
- Monitor progress of daily operations, reassign employees and make staffing changes as necessary
- Help develop and execute safety goals
- Receive and review customer complaints regarding collection programs
- Perform reviews and performance management discussions
- Oversees a variety of complex compliance programs including environmental, OSHA, and local permitting
- Assisted in restructuring routes which resulted in a $1.1 million per year savings
Customer Service Representative
07.2011 - 04.2014
- Deliver outstanding service, exceed expectations and build long term loyalty
- Mentored new and established reps with particularly challenging problems
- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
Education
Masters of Arts - Organizational Management
University of Arizona
ChandlerB.A. - Psychology and P.R. Hispanic Caribbean Studies
Rutgers University
New Brunswick, NJSkills
Environmental Services Operations Management
Regulatory Compliance (Joint Commission, OSHA, Infection Control)
Staff Leadership and Performance Development
Labor Management and Workforce Scheduling
Budget and Cost Control
Process Improvement and Performance Metrics
Languages
- Fluent English
- Fluent Spanish
Timeline
Environmental Services/Linen Manager
Robert Wood Johnson University Hospital
01.2019 - Current
Sales Consultant/Project Manager
Central Moving Systems
01.2018 - 01.2019
Operations Supervisor
Action Carting Environmental
04.2014 - 04.2018
Customer Service Representative
07.2011 - 04.2014
Masters of Arts - Organizational Management
University of Arizona
B.A. - Psychology and P.R. Hispanic Caribbean Studies
Rutgers University