David Ruiz
Atlanta
Summary
Dynamic professional with a strong background in guest services at Thompson Hotel, recognized for enhancing client satisfaction and maintaining high standards of hotel operations. I have been versatile and helpful in various areas of the hospitality industry, enhancing my customer service experience and customer efficiency skills.
Overview
4
4
years of professional experience
Work History
Bellman
Thompson Hotel
04.2024 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
Assistant Project Manager
DAT Systems
05.2023 - 04.2024
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Customer Services Assistant
Ruitoca
02.2021 - 01.2023
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
Sales Representative
Ruitoca
02.2021 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Maria Santisima
Venezuela 10.2020
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Hotel operations
- Guest services
- Room deliveries
- Teamwork and collaboration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Bellman
Thompson Hotel
04.2024 - Current
Assistant Project Manager
DAT Systems
05.2023 - 04.2024
Customer Services Assistant
Ruitoca
02.2021 - 01.2023
Sales Representative
Ruitoca
02.2021 - 01.2023
Maria Santisima
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