Summary
Overview
Work History
Education
Skills
Timeline
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David Russell

New Market,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

19
19
years of professional experience

Work History

Senior Tech

Verizon Wireless
04.2015 - Current
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Diagnosed problems with cell phones by applying technical knowledge and troubleshooting skills.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Mentored junior technicians in maintenance, repair and duties.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Twitch Streamer

Twitch
02.2021 - Current
  • Directed live broadcasts, films and recordings or non-broadcast programming for public entertainment or education.
  • Utilized digital publishing platforms to prepare well-structured drafts.
  • Develop original content through social listening and independent sources.

Retail Manager

Family Video Movie Club
03.2011 - 07.2014
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Aviation Ordnanceman

Navy
09.2004 - 09.2008
  • Delivered mentorship to personnel, aligning performance and encouraging career development.
  • Reviewed and inspected explosives manufacturing process to establish quality control standards.
  • Installed and loaded aerial mines to rockets with precision and exceptional care.
  • Prepared, reviewed, maintained and inspected compliance with directives and reports.
  • Received, inspected, packaged, stored, handled and processed weapon shipments.
  • Educated personnel on safe handling and use of explosives, avoiding injuries.

Education

Associate of Science - Computer Networking

University of Phoenix
Online

Bachelor of Arts - Digital Arts

Virginia College of Huntsville
Huntsville, AL
04.2013

Skills

  • Business Operations
  • Graphic Design Principles
  • Account Management
  • Interdepartmental Collaboration
  • Workflow Schedules
  • Corrective Actions
  • Professional Phone Etiquette
  • Customer Escalations
  • Team Meetings
  • Data Entry
  • Call Monitoring

Timeline

Twitch Streamer

Twitch
02.2021 - Current

Senior Tech

Verizon Wireless
04.2015 - Current

Retail Manager

Family Video Movie Club
03.2011 - 07.2014

Aviation Ordnanceman

Navy
09.2004 - 09.2008

Associate of Science - Computer Networking

University of Phoenix

Bachelor of Arts - Digital Arts

Virginia College of Huntsville

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David Russell