David Samson
Rocky Mount,NC
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Front Desk/ Night Auditor
Candlewood Suites
Rocky Mount
12.2022 - Current
- Facilitated guest check-ins and check-outs, addressing questions and concerns to enhance overall guest experience.
- Resolved guest issues to improve satisfaction and ensure positive experiences.
- Verified accuracy of Front Desk PMS system, ensuring correct in-house guest records and credit card transactions.
- Promoted IHG Rewards program to non-members, increasing guest engagement and loyalty.
- Collaborated with POS management company to troubleshoot and resolve system issues.
- Supported efforts to ensure hotel met cleanliness and maintenance standards of hotel standards and cleanliness
Night Auditor
Holiday Inn
Rocky Mount
07.2012 - 06.2015
- Trained new front desk agents in night audit procedures
- Checked accuracy of Front Desk PMS system, in-house guest,and credit card payments
- Compiled and analyzed nightly reports for operational insights and checked all credit card payment were submitted
- Onboarded and trained new front desk agents in night audit procedures to enhance team readiness
Inbound Call Center Representative
Alorica
Rocky Mount
09.2010 - 07.2012
- Answered calls from patients needing assistance with mail service prescriptions orders
- Facilitated effective communication by routing calls to relevant teams to appropriate departments by asking qualifying questions to resolve concerns.
- Directed intricate customer account problems to relevant supervisors or pharmacists for assistance
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Submitted prescription orders by verifying accuracy of prescriptions and payment processing
Education
Associates - Accounting
Nash Community College
Rocky Mount, NC 01.2023 - 10.2026
Skills
- Night audit procedures
- Financial Transactions
- Data Entry
- Microsoft Excel
- MS Word
- PC Computer
- Analytical
- Numerical
- Customer Service
- Telephone communication
- Communications
Personal Information
Title: Experienced, friendly customer sales and service representative
LANGUAGES
English
Timeline
Associates - Accounting
Nash Community College
01.2023 - 10.2026
Front Desk/ Night Auditor
Candlewood Suites
12.2022 - Current
Night Auditor
Holiday Inn
07.2012 - 06.2015
Inbound Call Center Representative
Alorica
09.2010 - 07.2012