David Samson
Candlewood Suites
Rocky Mount,NC
16
years of professional experience
Hospitality Professional experienced in balancing guest and business needs while managing check-in and check-out procedures. Delivered high-quality customer service through effective coordination with diverse teams and strong financial reconciliation skills. Focused on maintaining high standards and adaptability to dynamic environments.
Work History
Front Desk/ Night Auditor
4 Years- Facilitated guest check-ins and check-outs, effectively addressing questions and concerns to enhance guest experience.
- Resolved guest issues to improve satisfaction and ensure positive experiences.
- Verified accuracy of Front Desk PMS system, ensuring correct in-house guest records and credit card transactions.
- Promoted IHG Rewards program to non-members, boosting guest engagement and loyalty.
- Collaborated with POS management company to troubleshoot and resolve system issues, ensuring seamless operations.
- Supported efforts to ensure hotel met cleanliness and maintenance standards of hotel standards and cleanliness
Night Auditor
2 Years 11 Months- Compiled and analyzed nightly reports for operational insights and checked all credit card payment were submitted
- Checked accuracy of Front Desk PMS system, in-house guest,and credit card payments
- Compiled and analyzed nightly reports for operational insights, ensuring all credit card payments were submitted accurately
- Onboarded and trained new front desk agents in night audit procedures to prepare team for seamless overnight operations
Inbound Call Center Representative
1 Year 10 Months- Answered high volume of calls from patients needing assistance with mail service prescription orders
- Facilitated communication by routing calls to appropriate departments through qualifying questions to resolve customer concerns.
- Directed complex customer account issues to supervisors or pharmacists for timely resolution.
- Adhered to company policies and scripts to consistently meet call-time and quality standards.
- Submitted prescription orders after verifying accuracy of prescriptions and payments received
- Documented all calls using CRM software
Education
Associates - Accounting
Skills
Customer support
Active listening
Communication skills
Computer proficiency
Problem solving
Professional etiquette
Microsoft Excel
MS Word
Multitasking
Timeline
Front Desk/ Night Auditor
Candlewood Suites
2022.11 - CurrentRead More
Night Auditor
Holiday Inn
2012.06 - 2015.05Read More
Inbound Call Center Representative
Alorica
2010.08 - 2012.06Read More
Nash Community College
Associates from Accounting
Read More