Michael Simmons
Memphis,TN
Summary
Front desk professional known for high standards and results-driven approach. Skilled in managing night audit processes and ensuring accurate financial documentation while providing exceptional service. Dependable team player with focus on collaboration and adaptability to changing needs. Strong skills in guest relations and problem resolution, enhancing overall guest experience.
Overview
6
6
years of professional experience
Work History
Front Desk/ Night Auditor
Four Points by Sheraton
08.2024 - Current
- Hotel Task Force Assignment
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Balanced hotel accounts and resolved discrepancies.
- Performed nightly updates to room charges and rates.
Front Desk Agent
Courtyard by Marriott
01.2021 - 06.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
Night Auditor
Sonesta ES Suites
01.2021 - 10.2021
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Night Auditor/Front Desk
Westin Hotel by Marriott
09.2020 - 01.2021
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Generated and printed daily financial reports to track hotel performance.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Night Audit
Springhill Suites By Marriott
09.2018 - 02.2020
- Managed night audit procedures accurately, ensuring timely completion of financial reports for management review.
- Improved guest satisfaction by efficiently managing night audit operations and addressing customer concerns promptly.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Assisted in training new Night Audit Clerks, contributing to a well-prepared and knowledgeable team.
- Streamlined night audit processes, resulting in increased accuracy and efficiency in financial reporting.
- Streamlined the night audit process, ensuring accuracy in daily financial reports and data reconciliation.
Education
Bachelor of Science - Business
Southwest Tennessee Community College
Memphis, TN04-2010
High School Diploma -
Central High School
Memphis, TN06-2007
Skills
- Time Management
- Welcoming guests
- Credit and cash payments
- Customer Assistance
Timeline
Front Desk/ Night Auditor
Four Points by Sheraton
08.2024 - Current
Night Auditor
Sonesta ES Suites
01.2021 - 10.2021
Front Desk Agent
Courtyard by Marriott
01.2021 - 06.2024
Night Auditor/Front Desk
Westin Hotel by Marriott
09.2020 - 01.2021
Night Audit
Springhill Suites By Marriott
09.2018 - 02.2020
Bachelor of Science - Business
Southwest Tennessee Community College
High School Diploma -
Central High School
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