David Samuel
Colcord,OK
Summary
Dynamic customer service professional with a strong work ethic and proven success at Zips Car Wash. Expert in complaint handling and upselling, enhancing customer satisfaction and loyalty. Skilled in cash handling and maintaining organized environments, consistently delivering exceptional service and fostering positive relationships to drive sales and repeat business.
Overview
10
10
years of professional experience
Work History
CSA
Zips Car Wash
Siloam Springs, AR
01.2025 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Maintained a clean and organized store environment for optimal customer experience.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Answered customer questions about product availability and shipment times.
Assistant Manager
Cherokee Nation Entertainment
West Siloam Springs, OK
06.2021 - 01.2025
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Deli Associate
Walmart
03.2018 - 02.2020
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
Assistant Manager
SUBWAY®Restaurants
Siloam Springs, AR
01.2015 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, AR06.2010
Skills
- Goal oriented
- Strong work ethic
- Patience and tolerance
- Up-selling and Cross-selling
- Complaint handling
- Data entry
- Staff education and training
- Cash handling
- Customer consultation
- Payment processing
- Technical support
- Product promotion
- Refund processing
- Customer relations
- Teamwork and collaboration
- Customer service
- Calm and professional under pressure
- Sales and upselling
- Relationship building
- Work prioritization
- Quality control
Timeline
CSA
Zips Car Wash
01.2025 - Current
Assistant Manager
Cherokee Nation Entertainment
06.2021 - 01.2025
Deli Associate
Walmart
03.2018 - 02.2020
Assistant Manager
SUBWAY®Restaurants
01.2015 - 02.2018
High School Diploma -
Siloam Springs High School