David Singleton Jr
Jacksonville,Florida
Summary
IT Support Technician with experience providing Tier 1 and Tier 2 desktop support, Microsoft 365 administration, Active Directory, and Microsoft Intune management. Proven ability to troubleshoot hardware and software issues, improve end-user productivity, and maintain reliable IT operations. Seeking to contribute these skills in a Desktop Support or IT Support Specialist position.
Overview
5
5
years of professional experience
Work History
Desktop Support Specialist
TMF Health Quality Institute
Jacksonville, FL
12.2025 - Current
- Resolve high-volume Tier 1 and Tier 2 technical tickets for over 2,500 local and remote users.
- Deploy and configure desktops, laptops, and peripherals.
- Administered user accounts in Active Directory and managed endpoint management with Microsoft Intune, facilitating password resets, provisioning, and compliance updates.
- Troubleshoot Microsoft 365 and Exchange Online issues.
- Provide technical support for desktop systems and applications across the organization.
- Manage and troubleshoot cloud-based virtual environments using Nerdio and Azure Virtual Desktop (AVD).
Information Technology Intern
CSI Companies
Jacksonville, FL
01.2024 - 04.2024
- Facilitated user access management by functioning as a User Administrator in a hybrid Microsoft 365 environment.
- Delivered daily technical support to employees through ticketing system, email, MS Teams, and in-person interactions.
- Provided remote support to employees across the country by navigating remote assistance software.
- Coordinated asset management by identifying software needs, and reimaging laptops.
- Enhanced office security by testing physical security systems to identify vulnerabilities and improve safety of office environment.
Technology Intern
Dun & Bradstreet
Jacksonville, FL
05.2023 - 08.2023
- Documented and standardized IT asset request processes for new hires.
- Surveyed 60 interns to identify onboarding challenges and created instructional videos for orientation processes.
- Migrated legacy technical documentation into ServiceNow to improve organizational knowledge management.
- Provided in-person hardware support and troubleshooting for laptops, conference rooms, and monitors.
Technology Management Services Intern
University of West Florida
Pensacola, FL
01.2022 - 05.2022
- Coordinated deployment of hardware, including monitors and laptops.
- Delivered in-person hardware and software support for Windows and macOS systems across campus departments.
- Tracked inventory of IT assets, managing over 500 devices.
- Collaborated with the Events team to provide technical setup support for campus-wide events.
Education
Bachelor of Science - Information Technology
University of North Florida
Jacksonville, FL05-2024
Skills
- Microsoft Entra (Azure AD)
- Microsoft Intune
- Microsoft Exchange Admin Center
- Microsoft 365 Admin Center
- Microsoft Authenticator
- Active Directory
- RSA Admin Console
- JIRA
- ConnectWise
- Remote Help
- PowerShell
Timeline
Desktop Support Specialist
TMF Health Quality Institute
12.2025 - Current
Information Technology Intern
CSI Companies
01.2024 - 04.2024
Technology Intern
Dun & Bradstreet
05.2023 - 08.2023
Technology Management Services Intern
University of West Florida
01.2022 - 05.2022
Bachelor of Science - Information Technology
University of North Florida