Hardworking leader with good communication, team supervision and project management skills. Effective at training employees, delegating work, and monitoring performance to achieve demanding targets on tight deadlines.
Overview
11
11
years of professional experience
Work History
Senior Estimator
Harley Collision Centers-Avondale Estates, GA
01.2024 - Current
Consulted with clients, vendors or insurance companies to make estimates and resolve conflicts.
Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
Adhered to DRP insurance procedures and rates applicable to estimates.
Conducted final quality control check of vehicles prior to customer delivery.
Maintains sales volume handling from 450k to 530k on a monthly basis.
Maintained current knowledge of industry trends in order to provide accurate estimates.
Maintaining Accurate,Profitable and timely Estimates
Maintain high gross profit margins
General Manager
Gerber Collision and Glass - Morrow, GA
09.2021 - 01.2024
Coached, mentored and trained 35 employees in order to improve their job performance.
Helped train and facilitate grand openings for new and uprising locations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Enforced customer service standards and resolved customer problems to uphold quality service.
Increased brand awareness and sales by 5 Million dollars annually.
Recruited and hired qualified candidates to fill open positions.
Enhanced team morale and retention through recognition programs and career development opportunities.
Managed annual budgeting and forecasting, optimizing profitability.
Achieved over a million dollars annually in Ebitda.
Estimator/General Manager
Classic Collision - Brookhaven, GA
06.2017 - 08.2021
Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
Communicated effectively with customers.
Adhered to DRP insurance procedures and rates applicable to estimates.
Developed processes to improve efficiency within the shop.
Managed and developed 14 employees.
Kept detailed records of all work performed in the shop using computer software programs.
Conducted daily staff meetings to review shop production, cast projections and quality standards.
Estimator/ Pre-Op Manager
ABRA Auto Body & Glass - Morrow / Kennesaw, GA
11.2013 - 06.2017
Negotiated repair costs with insurance companies.
Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
Prepared detailed reports outlining the estimated labor hours required for repairs.
Monitored team progress towards achieving milestones set forth in project plans.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Negotiated contracts with vendors for services necessary for daily operations.
Education
High School Diploma -
Ola High School
McDonough. GA
05-2013
Skills
Repair Planning
Damage Assessment
Claims Processing
Time Management
Problem-Solving
Decision-Making
Self Motivation
CCCONE/Mitchell/Audatex management systems
Microsoft Office to include Word, Excel, PowerPoint and Outlook
Organizational Leadership
Analytical Thinking
Financial Planning
Profit Analysis
Customer Service Expert
Leadership And Team Building
Timeline
Senior Estimator
Harley Collision Centers-Avondale Estates, GA
01.2024 - Current
General Manager
Gerber Collision and Glass - Morrow, GA
09.2021 - 01.2024
Estimator/General Manager
Classic Collision - Brookhaven, GA
06.2017 - 08.2021
Estimator/ Pre-Op Manager
ABRA Auto Body & Glass - Morrow / Kennesaw, GA
11.2013 - 06.2017
High School Diploma -
Ola High School
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