David Smith
Oceanside,CA
Summary
Dedicated Coach Operator with a clean driving record and strong customer service skills, honed at MV Transportation. Expert in crisis management and safe driving practices, consistently enhancing on-time performance while ensuring passenger safety and satisfaction. Recognized for fostering positive relationships with diverse passengers.
Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Experienced with ensuring safe and timely transportation of passengers. Utilizes excellent route planning and problem-solving abilities to address operational challenges. Track record of providing reliable and courteous service to all passengers.
Overview
12
12
years of professional experience
Work History
Coach Operator
MV Transportation/ North County Transit District
06.2017 - Current
- Operated transit buses safely and efficiently, adhering to all traffic regulations and company policies.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness before each shift.
- Trained new operators on safety protocols, route navigation, and effective communication techniques with passengers.
Coach Operator
First Transit/North County Transit District
09.2013 - 06.2017
- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Fostered positive relationships with regular passengers by displaying a friendly yet professional demeanor during their commute time.
- Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
- Managed schedules effectively, optimizing routes to minimize delays while maintaining service quality.
Education
Associate of Arts - Criminal Justice
Central Texas College
CampPendleton, Ca. 9205512-2012
Skills
- Strong work ethic
- Adaptable Decision-making
- Safe driving practices
- Decision-making under pressure
- Crisis management
- Passenger assistance
- Interpersonal relations
- Equipment inspection
- Disability awareness
- Social perceptiveness
- Cross-cultural sensitivity
- Problem-solving
- Time management
- Attention to detail
- Safety-focused
- Customer service
- Multitasking and organization
- Pre-trip inspections
- Clear communication
- Elderly and disabled assistance
- Clean driving record
- Passenger safety
- Commercial driving
- Safety practices
- Inclement weather driving
- Defensive driving
Timeline
Coach Operator
MV Transportation/ North County Transit District
06.2017 - Current
Coach Operator
First Transit/North County Transit District
09.2013 - 06.2017
Associate of Arts - Criminal Justice
Central Texas College
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