Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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David Soares Jr

Kalāheo,HI

Summary

Driven Busser with 2 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy, and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Dedicated laborer with the ability to work in all weather conditions.

Overview

2026
2026
years of professional experience

Work History

Customer Service Manager

Airventures Hawaii
05.2024 - Current
  • Managed customer inquiries through multiple channels, ensuring timely resolution and maintaining high satisfaction levels.
  • Oversaw daily operations of customer service department, streamlining processes to improve efficiency and response times.
  • Mentored new hires in customer service protocols, fostering a culture of excellence and continuous improvement within the team.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Ramp Agent

Hawaiian Airlines
01.2024 - 04.2024
  • Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

Laborer, Operator

Jas W Glover
7 2023 - 12.2023
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Worked alongside the team to accomplish work goals according to schedule.
  • Kept accurate records of defective units or products.
  • Worked outside in all weather conditions.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Restaurant Busser

Keokis Paradise
08.2022 - 03.2023
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.

Food Runner

Koloa Landing Resort
Koloa, Hawaii
07.2022 - 08.2022
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
  • Delivering food to the rooms in a timely manner withe excellent customer service

Trail Guide

CJM Satbles
06.2021 - 07.2022
  • Used disinfectant solutions, brushes and shovels to thoroughly clean stalls, pumps and equipment.
  • Maintained condition of up to 10 stock horses used to herd cattle.
  • Feed over 30 horses daily
  • Maintain the pastures

Education

No Degree - GPA 2.68

HTA
Lihue

Skills

    Food preparation and safety

Time management

Team collaboration

Food running

Crisis Management

Travel recommendations

Tourism management

Public speaking

Equipment Maintenance

Equipment operation

Accomplishments

  • I am in a United States Air Force program called Civil Air Patrol

Timeline

Customer Service Manager

Airventures Hawaii
05.2024 - Current

Ramp Agent

Hawaiian Airlines
01.2024 - 04.2024

Restaurant Busser

Keokis Paradise
08.2022 - 03.2023

Food Runner

Koloa Landing Resort
07.2022 - 08.2022

Trail Guide

CJM Satbles
06.2021 - 07.2022

Laborer, Operator

Jas W Glover
7 2023 - 12.2023

No Degree - GPA 2.68

HTA

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David Soares Jr
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