Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shasn Penson

Puyallup

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

16
16
years of professional experience
2009
2009
years of post-secondary education

Work History

Customer Service Manager

Wendys Restaurant
Tacoma
02.2009 - 08.2024
  • Oversees the daily operations of a specific shift, ensuring smooth and efficient service.
  • Supervises and motivates crew members during the shift.
  • Overall Operations:
  • Responsible for the entire operation of the restaurant, including staffing, food safety, customer service, and financial performance.
  • Staff Management:
  • Hires, trains, and manages all restaurant staff, ensuring they are motivated and productive.
  • Financial Performance:
  • Manages costs, sales, and profitability to meet or exceed targets.
  • Compliance:
  • Ensures compliance with all company policies, procedures, and local, state, and federal regulations.
  • Customer Satisfaction:
  • Focuses on providing excellent customer service and maintaining high standards of quality, service, and cleanliness

Education

Lincoln
Tacoma, Wa

Skills

  • Team leadership
  • Managed daily operations and ensured high-quality customer service standards
  • Inventory reports
  • Strong verbal communication
  • Food Preparation:
  • This includes tasks like assembling menu items, operating cooking equipment (grills, fryers, etc), and following recipes accurately
  • Cash Handling:
  • Fast food workers need to be proficient in using point-of-sale (POS) systems, handling cash transactions, and making change
  • Food Safety:
  • Understanding and implementing food safety procedures, including proper handling, storage, and cooking temperatures, is essential

Timeline

Customer Service Manager

Wendys Restaurant
02.2009 - 08.2024

Lincoln
Shasn Penson